We arepartnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona, Spain.

Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura.

In this role, you will assist customers with enquiries related to purchases, products, orders, and after-sales services, ensuring a positive shopping experience across phone, email, and chat.

We are looking for communicative, empathetic, and solution-oriented professionals who enjoy helping customers and are interested in developing their careers within the fashion retail industry.

Your Role

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- Provide customer support in Spanish, Basque, and English via phone, email, and chat

- Assist customers with enquiries related to purchases, orders, and products

- Handle issues involving deliveries, returns, and after-sales services

- Provide clear information about products, shopping procedures, and available services

- Identify customer needs and offer effective, personalised solutions

- Manage customer complaints and resolve issues professionally

- Follow up on customer cases to ensure timely and satisfactory resolutions

- Record customer interactions and maintain accurate information in internal systems

- Collaborate with colleagues to resolve complex customer enquiries





- Deliver a positive customer experience across all communication channels

- Ensure compliance with internal procedures and customer service quality standards

Your Qualifications

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- Native-level Spanish and Basque, both written and spoken

- Very good command of English

- Excellent communication and customer service skills

- Strong problem-solving abilities and a solution-oriented mindset

- Empathy, patience, and the ability to handle challenging customer situations

- Proactive attitude, organisational skills, and attention to detail

- Comfortable using digital tools and multiple customer support platforms

- Ability to work effectively within a dynamic, international team

- Previous experience in customer service, retail, or e-commerce will be considered xpzdshu an advantage

- Interest in the fashion retail industry

- Availability to work on-site in Barcelona

- Flexibility to work rotating shifts, including weekends

The Offer

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- Permanent employment contract in Spain

- Full-time position, 39 hours per weekRotating shifts from Monday to Sunday, between 09:00 and 23:00

- Two weeks of paid initial training

- Performance-based annual bonus

- Fully on-site position in modern Barcelona offices with a terrace and employee facilities

- Employee activities and team events

- Professional development and career growth opportunities within an international company

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📌 Customer support advisor – spanish, basque & english (Cataluña)
🏢 Personalbuero U Herrmann
📍 Cataluña