Job Identification: **Job Category: Guest Services, Operations, and Front OfficeJob Schedule: Full timeExceptional Hospitality Starts with YouPicture yourself brightening someone's day.
When you join our Hotels team, that's exactly what you'll do every time you come to work
As a Guest Experience Curator - Russian Speaker, you're not just ensuring a seamless check-in and check-out process – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.Guest Experience & Personalized Service- Welcome and engage guests in a warm, professional and personalized manner.
- Provide dedicated support to Russian-speaking guests throughout their stay.
- Anticipate guest needs and proactively identify opportunities to enhance their experience.
- Build genuine relationships with guests and maintain a strong understanding of their preferences.
- Assist guests with special occasions, celebrations, personalized amenities and bespoke arrangements.
- Handle guest requests, enquiries and concerns promptly and professionally.
- Follow up with guests to ensure satisfaction and resolve any concerns.Russian-Speaking Guest Support- Communicate confidently with Russian-speaking guests in Russian and English .
- Provide accurate information regarding hotel facilities, services, activities and local attractions.
- Assist with translation and communication between guests and hotel departments when required.
- Ensure cultural awareness and sensitivity when interacting with Russian-speaking guests.




- Maintain a professional understanding of preferences and service expectations commonly associated with the Russian-speaking luxury travel market.Experience Curation- Create and recommend personalized itineraries and experiences based on guest preferences.
- Coordinate dining reservations, excursions, transportation, wellness experiences, activities and other guest requests.
- Work closely with Food & Beverage, Spa, Housekeeping, Engineering, Front Office and other departments to deliver seamless experiences.
- Liaise with approved external suppliers and local partners when arranging guest experiences.
- Ensure all arrangements are confirmed, communicated and followed up appropriately.
- Identify opportunities to surprise and delight guests through thoughtful and personalized touches.Guest Relations & Communication- Maintain regular communication with guests before, during and after their stay where required.
- Review guest profiles, preferences and previous stay information to personalize service.
- Record relevant guest preferences and service recovery actions accurately in the hotel's systems.
- Respond to guest requests through appropriate communication channels in a timely manner.
- Maintain confidentiality regarding guest information and personal details.Service Recovery- Handle guest complaints and concerns with empathy, professionalism and discretion.
- Take appropriate immediate action within the scope of authority to resolve guest issues.
- Escalate matters appropriately to the Head Of Department.
- Follow up after service recovery to ensure guest satisfaction.




- Document significant guest feedback and service recovery actions.Hotel & Local Knowledge- Maintain excellent knowledge of hotel facilities, services, outlets, activities and current offerings.
- Maintain good knowledge of Seychelles' attractions, culture, dining, shopping, excursions and experiences.
- Keep updated on local events, activities and experiences that may be relevant to guests.
- Provide recommendations that are aligned with guest interests and expectations.Here's what you'll do during a typical day:- Maintain accurate guest preference and experience records.
- Complete daily guest follow-up and handover information.
- Prepare and communicate VIP and special occasion arrangements.
- Ensure guest requests are properly documented and followed through.
- Participate in departmental meetings and briefings.
- Provide feedback on recurring guest preferences, concerns and opportunities for improvement.
- Support the department in maintaining accurate guest experience reports and records.Qualifications & Experience; - Diploma or equivalent qualification in Hospitality, Tourism, Guest Relations or a related field is preferred.
- Previous experience in a luxury hotel, resort, guest relations, concierge or similar guest-facing position.
- Experience working with international or luxury clientele is an advantage.
- Fluent Russian and English communication skills are required.
- Additional languages, particularly French, are an advantage.
- Strong knowledge of luxury hospitality standards and guest service principles.
- Previous experience with guest experience or concierge systems is an advantage.What It Takes to Make the StayAt Hilton, our core v

📌 Guest Experience Curator (León)
🏢 Hilton
📍 León