Spain, MadridFull time
WD*
At Clarios, we are producing the world's best batteries, essential for the evolving future of transportation.
Our advanced, low-voltage battery technologies and smart solutions power nearly every type of vehicle.
1 in 3 vehicles powered by a Clarios Battery worldwide.
We are home to strong brands like VARTA® and OPTIMA® and we are driven by a common goal to create cutting?edge technology in a sustainable manner.
Ready to power up your career?
Then explore the possibilities with us and become a valued member of our team
Retail Network Support ManagerYou will be responsible for managing and developing assigned customer accounts to achieve sales, profitability, and growth objectives.
Acting as the primary point of contact for customers in the field, you will ensure excellent commercial support, effective execution of business plans, and strong collaboration with internal teams.
The role requires leveraging on?ground market insights and data to support business strategies and drive performance.
In addition, you will play a key role in developing the capabilities, motivation, and leadership skills of store managers and staff, fostering a high?performing retail organization.
LocationMadrid Office in Spain
What you will doCustomer ManagementAct as the main point of contact and trusted advisor for retail store Manager, building trust and fostering collaboration
Work with store teams to elevate customer service quality and create consistent VARTA brand experience
Provide hands?on support for store operations, merchandising, and staff training
Ensure high levels of customer satisfaction through responsive support and issue resolution
Facilitate communication to align goals, share best practices and address issues




Develop a thorough understanding of customer business objectives and strategies
Business DevelopmentDrive Sales and Operational Excellence
Leverage insights from the field to contribute to the strategic planning of retail initiatives
Identify opportunities for optimization of field services within the retail network
Achieve assigned sales volume, revenue, and profitability targets
Identify opportunities for business growth
Develop account?specific action plans to increase market share and product penetration
Support the implementation of promotional and category initiatives
Organize workshops or coaching sessions for retail staff to enhance product knowledge and sales techniques and customer service skills
Assist in developing annual customer business plans, reviews and regular customer visits
Cross?Functional CoordinationWork closely with Supply Chain, Marketing, and Category Management
Coordinate customer projects and ensure execution of agreed activities
Support resolution of logistics, inventory, and service?related issues
Ensure trade marketing materials are effectively implemented across the assigned retail network
Customer?and Market Intelligence InsightsConduct regular field visits to assess store performance, customer experience, pricing and operational
Gather insights into customer preferences, purchasing patterns,



competitive activity and local market trends
Identify gaps in sales performance, service levels, product assortment or field execution and propose corrective actions.
Share relevant market intelligence with internal stakeholders to support account planning and retail execution.
Reporting & AnalysisPrepare and share structured reports on account -and store level performance to inform national strategies
Prepare monthly performance reviews highlighting business successes, challenges, and Intelligence information such as competitor developments, pricing evolutions, trends, benchmarks and recommendations.
What makes you a good fitComing from the context of the role, rather than personal traits, but still include
Required QualificationsBachelor's degree in business, Marketing, Sales, Economics, or related field
4-5 years of experience in sales, account management, retail (highly desirable), or customer?facing commercial roles
Candidates must have prior working experience in Spain
Ability to translate market, customer and field insights into action plans
Excellent communication, presentation, negotiation, analytical and interpersonal skills
Proficiency in Excel, PowerPoint, and CRM systems
Fluent in Spanish and English
Key Competencies & SkillsKey Account Management & Customer Relationship Building
Commercial Acumen and Financial Awareness
Sales Negotiation & Market Knowledge
Problem Solving and Decision?Making
Strong Communication and Presentation Skills
Cross?Functional Collaboration
Ability to build and maintain strong stakeholder relationships
Ability to manage multiple priorities in a dynamic environment
Self?driven, able to work independentl

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