25 oct
|
CRIT
|
Las Palmas de Gran Canaria
25 oct
CRIT
Las Palmas de Gran Canaria
This position is at CRIT The selection process will be entirely managed by CRIT.
-- Descripción Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
Identify, evaluate and prioritize customer problems and complaints.
Analyze customer problems and formulate plans of resolution.
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Evaluate new services, processes and technologies introduced at the helpdesk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated (Client) service group.
--
📌 Support Analyst First Line (Las Palmas de Gran Canaria)
🏢 CRIT
📍 Las Palmas de Gran Canaria