This position is at T-Systems The selection process will be entirely managed by T-Systems.
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- Your Task As a Customer Success Manager T Cloud Public , you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.
Responsibilities Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling) Active participation in the respective vertical squad of the T Cloud Public Avoiding "churn" through proactive analysis and management of T Cloud Public customers Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public Ensuring customer satisfaction Participation in the planning and forecasting processes Transferring customer requirements to the T Cloud Public impediment and demand process Supporting the further development of cloud handling support

Your Profile
We are looking for a qualified Customer Success Manager T Cloud Public with strong technical expertise in cloud technologies, AI, and IT architecture, combined with excellent customer management skills, business development experience,



and the ability to work in a dynamic international environment.
Must Have Skills Completed degree in computer science, engineering or comparable training or further education Good knowledge and experience in the areas of cloud and IT architecture Good knowledge and experience in technology strategy Good knowledge and experience in sales Good knowledge and experience in business development Good knowledge and experience in the field of AI Good communication skills with correct and confident behavior in customer contacts Good presentation skills with correct and confident behavior in customer contacts Good knowledge of market-relevant cloud ecosystems and experience with partners Good knowledge in the field of cloud (IaaS, PaaS, SaaS) Knowledge of the offerings of AWS Knowledge of the offerings of Microsoft Azure Knowledge of the offerings of Google Knowledge of the offerings of Rackspace Experience in development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined High resilience Adaptability to dynamically changing processes/startup mentality Good technical understanding of standardized service provision through platforms Detailed knowledge of the processes and structures in your own company Experience in international cooperation with Local Business Units and NatCos High social skills Ability to work in a team and integrate Good assertiveness Ability to work independently Fluent written and spoken English Willingness to travel nationally and internationally Additional Information What do

we offer
you?
Work environment

📌 Customer Success Manager (Granada)
🏢 T-Systems
📍 Granada