This position is at Scopely España The selection process will be entirely managed by Scopely España.
-- Scopely is looking for an IT Support Technician II to join our IT/Ops team in Barcelona on a on-site basis, working 5 days a week from the hub.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players.
We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world.
AV struggles?
Don't worry, we've got this.
What You Will Do Run diagnostics, assess impact, and prioritize support requests, owning them through resolution with timely, empathetic communication Troubleshoot workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and Android Act as a subject-matter expert maintaining operational ownership, technical knowledge, and clear escalation paths Employee onboarding, offboarding, device lifecycle, and access processes Prioritize tasks based on impact and urgency Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations Produce high-quality technical documentation, runbooks, standards,



and knowledge-base content Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth Use AI responsibly to improve support while maintaining human oversight Support our AV/VC platform (Zoom) What We're Looking For At least 5 years of related IT support or service desk experience Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls Hands-on experience with Jira Service Management or a comparable platform.
Experience with scripting and delivering process improvements or automation.
Strong English language skills are required for this role as we have a highly diverse and general business Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels Decision making, time management, planning, communication, and end user service skills Bonus Points Experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms Experience building prototypes, test cases, or small automation solutions Relevant IT service management, cloud, endpoint, or security certification Please submit your CV in English.
At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that
We are committed to creating a diverse, supportive work environment where everyone is treated with respect.
We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us

📌 It Support Technician Ii (Barcelona)
🏢 Scopely España
📍 Barcelona