The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.
Responsibilities
Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules
Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools
Investigate and resolve incidents raised by business users within agreed SLAs
Triage issues, perform root cause analysis, and escalation complex problems to support or development teams
Support users across trade capture, confirmations, settlements, cash management, and reporting workflows
Assist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L;, risk, and position reconciliation
Troubleshoot pricing,



valuation, and market data issues in coordination with quants and market data teams
Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)
Write and execute SQL queries (Oracle/Sybase) to investigate data issues
Review and interpret Calypso logs, engine outputs, and Java stack traces
Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)
Assist with deployments, patch installations, environment refreshes, and user access management
As a Senior on the team, you will be expected to mentor and support junior resources
Requirements
A minimum of 3 years of experience as Calypso Support Analyst
Hands on Calypso application knowledge
Experience of incident and problem management
Excellent stakeholder management skills
Open to relocation/business travel
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