Who you are

- Native French speaker and proficiency in English. Spanish is a plus

- 1+ years of experience in a customer-facing role; travel tech background is a strong plus

- You explain complex topics clearly and adapt your communication style to different customers and contexts

- Curious, proactive, and comfortable asking for feedback and support

- Organised and reliable, with a genuine interest in growing your skills in a team environment

- Proficient in Excel; familiarity with tools such as Stripe, Notion, Intercom, or Zendesk is a plus

What the job involves

- As a Customer Onboarding Specialist at Amenitiz, you are one of the first people a new customer works with after signing.

Your role is to guide independent hoteliers and property owners through the platform, ensure they launch with confidence, and set them up to get real value from day one

- This is a hands-on, customer-facing role with direct and visible impact on product adoption and customer satisfaction. You will work closely with your Team Lead and teammates, following clear processes while developing your expertise in SaaS and customer experience

- Guide new customers through the onboarding process, ensuring a smooth and confident launch on the Amenitiz platform

- Train hoteliers in a practical and engaging way, helping them become autonomous and self-sufficient users





- Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention

- Serve as a reliable point of contact during onboarding - understanding customer needs and helping them find the right solutions

- Collaborate closely with your Team Lead and teammates to deliver a consistent, high-quality onboarding experience

- Share customer feedback and observations with the team to continuously improve how we onboard new clients

Benefits

- Take ownership and have an impact! We provide equity to every member of the Ameniteam ?

- We're one of the fastest-growing SaaS start-ups in Barcelona, building the foundations of tomorrow; It's the perfect moment to join us if you're looking for growth and opportunities! ?

- We have beautiful offices right in the heart of Barcelona, and Killian, our office manager, has many tricks up his sleeves to bring smiles to the team (especially if you like crêpes !). ?

- From helping our clients succeed, your co-worker bring their best, or championing causes that are important to you, we're always looking to leave the world a little better than when we found it! ??

- We provide every employee with a private health insurance with an amazing 24/7 coverage that includes dentist, preventive care, urgencies and more! ??

📌 Customer Onboarding Specialist (Barcelona)
🏢 Amenitiz
📍 Barcelona