German & Spanish Speaking Customer Service Agents | ValenciaWe are looking for German-speaking Customer Service Agents with B2-level Spanish to join a dynamic customer support team in Valencia, Spain.
If you enjoy communicating with customers, solving problems and providing a high-quality service experience, this could be a great opportunity for you
Job DetailsLocation: Valencia, SpainWork Model: On-sitePosition: Customer Service AgentLanguages: German + Spanish B2Contract: Temporary for the first 3 months, with the possibility of becoming permanent afterwardsSalary: €21,000 gross/year + €1,200 annual SRV bonusSchedule: Shift-basedAfternoon Shift: 15:*:00Shift Rotation: Candidates should be comfortable with an equal balance between morning and afternoon shiftsYour ResponsibilitiesAs a Customer Service Agent, you will be responsible for providing professional and efficient support to customers while ensuring a positive customer experience.
Your main responsibilities will include:Handling customer requests and inquiries in a professional mannerCommunicating with customers in GermanUsing Spanish at B2 level as required for the roleUnderstanding customer needs and providing appropriate solutionsEnsuring clear,



accurate and professional communication throughout each interactionFollowing established customer service procedures and guidelinesContributing to a positive customer experience and high service qualityWorking effectively within a team and adapting to different shift schedulesRequirementsFluent GermanB2 level of SpanishExcellent verbal and written communication skillsCustomer-oriented mindsetStrong interpersonal and problem-solving skillsAbility to work effectively in a fast-paced customer service environmentFlexibility to work both morning and afternoon shiftsAvailability to work on-site in ValenciaFull-time availabilityTrainingFull training will be provided before starting the role.
Training availability is required according to the following schedule:First 3 weeks: 09:*:00Following period: 09:*:00Final week: 09:*:00Candidates should be fully available throughout the training period.
Contract & Career OpportunityThe position initially starts with a 3-month temporary contract, with the intention of converting it into a permanent contract afterwards.
The role requires flexibility, as there will be an equal balance between morning and afternoon shifts.
Application ProcessAs part of the initial application process, candidates will be asked to provide:A video recording in GermanA handwritten cover letterCandidates who successfully pass the initial screening will then proceed to a final interview with the hiring team.
Compensation€21,000 gross annual base salary€1,200 annual SRV bonusTotal potential annual compensation: up to €22,200 gross, depending on eligibility for the bonus
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📌 German & Spanish Speaking Customer Service Agents | Valencia
🏢 FH Collective Academy
📍 Valencia