DescriptionRia Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable integral money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.
With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are.
One customer, one family, one community at a time.
About This RoleAs a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.
Roles & ResponsibilitiesProvide Level 1 IT support in Portuguese/Spanish via phone and emailTroubleshoot basic hardware, software, and connectivity issuesHandle user inquiries related to web tools and platformsDeliver professional, empathetic, and effective customer servicePosition RequirementsFluency in Portuguese (spoken and written) and Spanish or English-
- requiredPrevious experience in Helpdesk, IT support,



or customer serviceBasic knowledge of IT systems, including browsers, email clients, and web-based toolsExperience with ticketing systems (e.g., Zendesk) is a plusAbility to work in a fast-paced, customer-focused environmentPerks & BenefitsHybrid work mode (3 times per week from office)Language coursesUdemy e-learning platformMedical care package for the employee and family with the 'Freedom of Treatment' serviceLife insurance on preferential termsMultisport cardIntegration activities
- ping pong in the office, board games, volunteer projectsEmployee referral schemeRia Money Transfer is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more

about the company
at: position responsibilities outlined above are intended to define the general contents and requirements to perform this job.
It is not to be taken as a complete statement of responsibilities or requirements.
This

job description
does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
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📌 Help Desk Technician With Portuguese (Madrid)
🏢 remoteo
📍 Madrid