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Full timeWD*At Clarios, we are producing the world's best batteries, essential for the evolving future of transportation.
Our advanced, low-voltage battery technologies and smart solutions power nearly every type of vehicle.
1 in 3 vehicles powered by a Clarios Battery worldwide.
We are home to strong brands like VARTA® and OPTIMA® and we are driven by a common goal to create cutting?edge technology in a sustainable manner.
Ready to power up your career?
Then explore the possibilities with us and become a valued member of our team
Retail Network Support ManagerYou will be responsible for managing and developing assigned customer accounts to achieve sales, profitability, and growth objectives.
Acting as the primary point of contact for customers in the field, you will ensure excellent commercial support, effective execution of business plans, and strong collaboration with internal teams.
The role requires leveraging on?ground market insights and data to support business strategies and drive performance.
In addition, you will play a key role in developing the capabilities, motivation, and leadership skills of store managers and staff, fostering a high?performing retail organization.
LocationMadrid Office in SpainWhat you will do Customer ManagementAct as the main point of contact and trusted advisor for retail store Manager, building trust and fostering collaborationWork with store teams to elevate customer service quality and create consistent VARTA brand experienceProvide hands?on support for store operations, merchandising,



and staff trainingEnsure high levels of customer satisfaction through responsive support and issue resolutionFacilitate communication to align goals, share best practices and address issuesDevelop a thorough understanding of customer business objectives and strategiesBusiness DevelopmentDrive Sales and Operational ExcellenceLeverage insights from the field to contribute to the strategic planning of retail initiativesIdentify opportunities for optimization of field services within the retail networkAchieve assigned sales volume, revenue, and profitability targetsIdentify opportunities for business growthDevelop account?specific action plans to increase market share and product penetrationSupport the implementation of promotional and category initiativesOrganize workshops or coaching sessions for retail staff to enhance product knowledge and sales techniques and customer service skillsAssist in developing annual customer business plans, reviews and regular customer visitsCross?Functional CoordinationWork closely with Supply Chain, Marketing, and Category ManagementCoordinate customer projects and ensure execution of agreed activitiesSupport resolution of logistics, inventory, and service?related issuesEnsure trade marketing materials are effectively implemented across the assigned retail networkCustomer?and Market Intelligence InsightsConduct regular field visits to assess store performance, customer experience, pricing and operationalGather insights into customer preferences, purchasing patterns,



competitive activity and local market trendsIdentify gaps in sales performance, service levels, product assortment or field execution and propose corrective actions.
Share relevant market intelligence with internal stakeholders to support account planning and retail execution.
Reporting & AnalysisPrepare and share structured reports on account -and store level performance to inform national strategiesPrepare monthly performance reviews highlighting business successes, challenges, and Intelligence information such as competitor developments, pricing evolutions, trends, benchmarks and recommendations.
What makes you a good fitComing from the context of the role, rather than personal traits, but still includeRequired QualificationsBachelor's degree in business, Marketing, Sales, Economics, or related field4-5 years of experience in sales, account management, retail (highly desirable), or customer?facing commercial rolesCandidates must have prior working experience in SpainAbility to translate market, customer and field insights into action plansExcellent communication, presentation, negotiation, analytical and interpersonal skillsProficiency in Excel, PowerPoint, and CRM systemsFluent in Spanish and EnglishKey Competencies & SkillsKey Account Management & Customer Relationship BuildingCommercial Acumen and Financial AwarenessSales Negotiation & Market KnowledgeProblem Solving and Decision?MakingStrong Communication and Presentation SkillsCross?Functional CollaborationAbility to build and maintain strong stakeholder relationshipsAbility to manage multiple priorities in a dynamic environmentSelf?driven, able to work independently and as part of a teamLeadership, coaching, and people development skillsWhat

we offer
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