Location: 100% Remote (Global) - Preference: Engagement Type: Full-Time Independent Contractor

Since 2013, THE/STUDIO has been building the definitive operating system for product creation. We are combining modern SaaS technology with custom manufacturing to make producing physical goods as seamless, fast, and scalable as launching software.
Customize Now (our best-in-class, on-demand manufacturing platform) and Source Anything (our new SaaS product that enables customers to seamlessly work with integral factories beyond our own network).
We are a profitable, previously Silicon Valley-backed, fully remote company, and we are not just looking to improve manufacturing, we are looking for a visionary operator to help us truly revolutionize the global supply chain.
We're looking for a proactive Customer Success Manager (CSM) to own the post-sales relationship and guide our clients through every step of their product development and custom manufacturing journey.




As their primary strategic guide, you will onboard new customers, demystify the custom production process, and serve as the critical bridge coordinating between the client, our design team, and factory/sourcing partners.
You'll spot where projects are stalling (whether on the client, design, or factory side), relentlessly unblock delays, provide hands‐on guidance on fabric and garment feedback, and identify key expansion opportunities as production runs complete.
Joining us right now means high autonomy, minimal red tape, and massive room for personal and professional acceleration.
Serve as the central air‐traffic controller coordinating closely between clients, design specialists, and factory/sourcing teams to keep projects moving smoothly.
Monitor

📌 Customer Success Manager (Barcelona)
🏢 The/Studio
📍 Barcelona