Are you a Salesforce enthusiast who enjoys solving problems, supporting users, and making business applications work better every day?

At Hexagon , we are looking for an Application Support Specialist - Salesforce to join our global IT Customer Engagement team, supporting our internal employees.

In this role, you will be the go-to expert for Salesforce application support, helping business users navigate technical challenges, resolve incidents, and improve the reliability of our commercial application landscape.

You will work across a connected ecosystem including Salesforce, ServiceNow, SAP CPQ, Oracle, and ServiceMax , collaborating with international teams to ensure seamless business operations.

This is an excellent opportunity for someone who combines strong Salesforce knowledge with a customer-focused mindset and enjoys taking ownership of issues from start to finish.

Job Responsibilities

- Provide first- and second-line support for Salesforce Sales Cloud and/or Service Cloud, troubleshooting user issues and resolving technical challenges.
- Manage Salesforce user access, permissions, roles, profiles, and licence assignments.
- Investigate and maintain Salesforce configurations, including flows, validation rules, page layouts, and approval processes.
- Support data quality initiatives, reporting, dashboards, and approved data corrections.
- Assist with application support across SAP CPQ, ServiceMax, and connected business systems.
- Take ownership of incoming incidents and service requests through ServiceNow, ensuring timely resolution in line with agreed SLAs.
- Diagnose application issues,



identify root causes, and coordinate escalations with developers, administrators, and external vendors.
- Communicate effectively with business users, providing clear updates and practical solutions.
- Monitor ticket queues, prioritise requests, and ensure a high standard of service delivery.
- Identify recurring issues and contribute to long-term solutions that improve application performance and user experience.
- Create and maintain knowledge articles, troubleshooting guides, and support documentation.
- Analyse support trends and recommend opportunities for process optimisation.Collaborate with integral IT and business teams to support continuous improvement across the Customer Engagement application landscape.

Qualifications

- 3-5 years of experience in application support, ideally supporting enterprise business applications.
- Strong hands-on Salesforce experience , particularly Sales Cloud and/or Service Cloud, including administration, configuration, and troubleshooting.
- Experience working with IT service management tools , ideally ServiceNow, including incident management, service requests, and SLA tracking.
- Good understanding of Salesforce user management, permissions, workflows, validation rules, reports,



and dashboards.
- Strong analytical and problem-solving skills, with the ability to investigate technical issues independently.
- Excellent communication skills and a genuine passion for helping business users.
- Understanding of ITIL principles, change management, and structured support processes.
- Fluent English and confidence working with international stakeholders.
- A degree in IT, Computer Science, Business Information Systems, or equivalent practical experience.

Nice to Have

- Experience supporting SAP CPQ , ServiceMax, or Oracle applications.
- Familiarity with SOQL, Salesforce Data Loader, APIs, or integration troubleshooting.
- Experience with Salesforce DevOps tools such as AutoRABIT, Copado, or Gearset.
- ITIL Foundation or ServiceNow certification.
- Experience in manufacturing, industrial technology, or international enterprise environments.

We Offer

- Friendly within a collaborative, international organisation.
- The opportunity to support business-critical applications for Hexagon
- Real ownership and responsibility within a global IT Customer Engagement team.
- Opportunities to grow your career in Salesforce administration, business analysis, or quality assurance.
- Support for continuous learning, professional development, and relevant certifications.
- Collaboration with talented colleagues across multiple countries and business functions.
- The stability of a global technology leader combined with opportunities to contribute to digital transformation.

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📌 Application Support Specialist (Barcelona)
🏢 Hexagon Manufacturing Intelligence
📍 Barcelona