Experteer Overview Lead and align Marelli/Honeywell's aftermarket teams to deliver fast, reliable customer service and profitable growth across the installed base.
You will own OEM capture, reduce leakage to non-OEM sources, and position Marelli as the preferred partner for parts, service, upgrades, and repairs.
The role drives cross-functional execution with Sales, Engineering, and Operations to maximize value and customer retention.
This is a mission-critical, globally scoped leadership position with a strong focus on measurable performance and continuous improvement.
Compensaciones / Beneficios
• Own quote performance across regions and products to boost volume, speed, and conversion
• Lead order-management from receipt to delivery with clear communication and on-time delivery
• Leverage CRM and metrics to improve process flow, forecast demand, and increase capture rate
• Translate field insights into engineered solutions, upgrades, and offerings to improve OEM capture
• Align engineering resources to high-priority opportunities with fast technical response
• Collaborate with Sales, Product Management, and general Aftermarket to create scalable offers
• Build a technically capable field-service organization delivering safe commissioning, troubleshooting, and training
• Lead Overhaul u***




* Repair performance and position Marelli as preferred option versus non-OEM
• Track installed-base and partner with Sales to create demand for services and contracts
• Convert technical activity into recurring revenue and stronger customer retention
• Lead and develop teams with clear ownership, processes, and cross-functional collaboration
• Deliver bookings, revenue, margin, and customer-satisfaction commitments while improving productivity
• Monitor a focused scorecard on quotes, orders, deliveries, field service, and outcomes Responsabilidades
• Bachelor's degree in engineering or equivalent technical discipline
• Significant aftermarket, rotating equipment, customer service, field service, repair operations, or technical commercial leadership experience
• Demonstrated people leadership and business ownership across quoting, order execution, engineering, field service, and/or repair operations
• Strong customer orientation, commercial judgment, analytical capability, bias for speed, accountability, and continuous improvement
• Fluent in Spanish and English; ability to work across Sales, Operations, Engineering, Quality, Finance, and global teams Requisitos principales •

📌 Sr. Customer Experience Manager (Valladolid)
🏢 Honeywell
📍 Valladolid