This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.

About us
The world around us is changing rapidly and so is the insurance industry.
Now's the right time to make a bold move and shape the future of insurance
- this is Allianz Direct
As a pan-European online insurer of the Allianz Group, launched in ****, Allianz Direct is on its mission to become the most customer-oriented and efficient insurer on the market.
Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture.
An international team of business experts and engineers who live and breathe an agile way of working, are seeking to improve and change the way you do insurance.
Driven by customer obsession and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch.
So, what makes Allianz Direct so unique?
We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance.

About the Role
At Allianz Direct, we are building a digital, data-driven, and people-centric organization, where People & Culture plays a critical role in enabling business performance and transformation.
The Claims Provider & Process Excellence Specialist for Spain sits at the intersection of three of our biggest performance levers in the Spanish market: how we work with our claims partners, how we continuously improve the claims journey, and how we apply tools and technology to do both better.
The role is responsible for optimising the way Allianz Direct works with third-party providers along the full claims value chain in Spain
- including TPAs,



repair networks, assessors, legal partners, and salvage
- as well as MGA partnerships, while driving structured process improvement that controls claims losses and lifts efficiency.
You will work alongside the Head of Claims Operations for Spain and the local teams to execute the Spanish claims agenda, while collaborating closely with peers across the global Allianz Direct organisation
- Global Claims Tribe, Operational Excellence, and the other market claims teams
- to share know-how, align on standards, and bring the best of the group to the Spanish market.
You spend significant time understanding underlying data, listening, challenging, and scouting for partners along the claims value chain who help Allianz Direct exceed customer expectations in Spain.
You collaborate across the full insurance value chain
- procurement, operational governance, risk, product, pricing, actuarial, and finance
- both locally and at European scale.
Every day, you support the overall strategy of Allianz Direct becoming digitally unbeatable.
The successful candidate need to combine not only claims expertise, but ideally in combination with experience/affinity to technology and especially AI.

Key responsibilities




Claims provider and partnership managementOptimise the utilisation of third-party providers across the full claims value chain in Spain to deliver a seamless customer experienceManage day-to-day relationships and performance of claims service providers including repair networks, assessors, legal counsel, salvage and other claims service providersOwn the claims-side of MGA partnerships in the Spanish market, including claims handling oversight, bordereaux reviews, audits, and SLA governanceContinuously measure and monitor provider performance against KPIs (e.g. cycle time, SLA adherence, leakage, customer satisfaction, cost control), remediating below-benchmark performance where neededConduct open
- and close-file reviews and audits on TPAs and distribution partnersSupport with onboarding new partners along the value chain in coordination with Procurement and Operational GovernanceCollaborate with provider managers in other Allianz Direct markets to share insights, align standards, and adopt best practicesContinuous improvement and process optimisationIdentify and resolve frictions in Spanish claims journeys and processes, particularly where third parties are involvedApply structured improvement methodologies
- including Lean Six Sigma
- to redesign processes end-to-end across the claims value chainTranslate data and customer insight into concrete process changes that reduce cycle time, claims leakage and operational costRethinking of processes in combination with leveraging AI for more efficiency and effectiveness both with respect to customer facing journeys, but also internallyWork jointly with the General Claims Operational Excellence chapter and local operational units to implement end-to-end solutions, ensuring Spain benefits from group-wide initiatives and contributes its own learnings back Tools, technology and business outcomesLeverage AI, machine learning, and automation to make the claims process more

📌 Claims Provider (Madrid)
🏢 Allianz Commercial
📍 Madrid