Axiom Technologies is a General IT Services partner supporting medium to large-scale enterprises.
Please visit our website for more information about what we do at .
Job Overview We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid.
In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues.
You'll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.
Key Responsibilities Provide first-line technical support for hardware, software, and network issues.
Respond to tickets via ITSM tools (ServiceNow / Jira / Remedy, etc.).
Support Windows OS (Windows *) and Microsoft Office 365 issues.
Manage user accounts (password resets, access management, group policies).
Basic troubleshooting for: Printers and peripherals Email (Outlook) VPN access Network connectivity Install, configure, and upgrade desktop/laptop systems.
Provide remote and on-site support as required.
Maintain documentation of incidents and resolutions.
Troubleshoot advanced desktop issues.
Basic Active Directory administration.
Support M365 (Exchange, Teams, SharePoint – basic admin tasks).
Assist in server access issues (basic understanding).
Perform hardware replacements and system imaging.
Coordinate with infrastructure/network teams for escalations.
Assist in root cause analysis for recurring incidents.




Technical Skills Required Windows * troubleshooting Microsoft Office 365 support Active Directory (User/Group Management) Basic networking (IP, DNS, DHCP concepts) Remote tools (TeamViewer / AnyDesk / SCCM) ITIL understanding (preferred) Soft Skills Strong communication skills Customer-focused mindset Ability to work in an SLA-driven environment Good documentation skills Ability to prioritize and multitask Nice to Have ITIL Foundation Certification Experience in a corporate or enterprise environment Exposure to ticketing systems KPIs / Performance Metrics SLA adherence First Call Resolution (FCR) Ticket closure rate Customer satisfaction score (CSAT) Experience 2–5 years in IT support, helpdesk, or technical support roles.
Technical Proficiency Operating Systems: Windows *, macOS, iOS, Android.
Applications: Microsoft 365 Suite, Active Directory, ticketing/helpdesk platforms.
Networking: Basic understanding of LAN, VPN, DHCP, DNS, and TCP/IP protocols.
Tools: Familiarity with ServiceNow, ManageEngine, Jira, and remote desktop tools.
Languages Fluent in Spanish and proficient in English (both written and spoken).
Additional languages are a plus.
Availability Willingness to work outside of standard business hours if required.
Open to participating in on-call rotations as needed.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

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