We arepartnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona, Spain.
In this role, you will assist customers with enquiries related to purchases, products, orders, and after-sales services, ensuring a positive shopping experience across phone, email, and chat.
We are looking for communicative, empathetic, and solution-oriented professionals who enjoy helping customers and are interested in developing their careers within the fashion retail industry.
Your Role
Provide customer support in Spanish, Basque, and English via phone, email, and chat
Assist customers with enquiries related to purchases, orders, and products
Handle issues involving deliveries, returns, and after-sales services
Provide clear information about products, shopping procedures, and available services
Identify customer needs and offer effective, personalised solutions
Manage customer complaints and resolve issues professionally
Follow up on customer cases to ensure timely and satisfactory resolutions
Record customer interactions and maintain accurate information in internal systems
Collaborate with colleagues to resolve complex customer enquiries
Deliver a positive customer experience across all communication channels




Ensure compliance with internal procedures and customer service quality standards
Your Qualifications
Native-level Spanish and Basque, both written and spoken
Very good command of English
Excellent communication and customer service skills
Strong problem-solving abilities and a solution-oriented mindset
Empathy, patience, and the ability to handle challenging customer situations
Proactive attitude, organisational skills, and attention to detail
Comfortable using digital tools and multiple customer support platforms
Ability to work effectively within a dynamic, international team
Previous experience in customer service, retail, or e-commerce will be considered an advantage
Interest in the fashion retail industry
Availability to work on-site in Barcelona
Flexibility to work rotating shifts, including weekends
The Offer
Permanent employment contract in Spain
Full-time position, 39 hours per weekRotating shifts from Monday to Sunday, between 09:00 and 23:00
Two weeks of paid initial training
Performance-based annual bonus
Fully on-site position in modern Barcelona offices with a terrace and employee facilities
Employee activities and team events
Professional development and career growth opportunities within an international company
#J-*-Ljbffr

📌 Customer Support Advisor – Spanish, Basque (Barcelona)
🏢 Personalbuero U Herrmann
📍 Barcelona