I. GENERAL INFORMATION
Role
Profile
Job Level
4
S –
Delivery,
Lead
Specialist
Reporting To
Job Level
5
–
Delivery, Senior Manager
Direct Reports
None
II.
ROLE DESCRIPTION
Overall
objective
of the Role
Responsible for supporting
the country and using
your
functional and technical
expertise
and country specific knowledge to support
the operational teams
to ensure they are skilled and knowledgeable in meeting our client(s) deadlines
Main
Responsibilities
Delivery Key responsibilities
:
Support
M
anagers with client engagement
, ensuring all information is
accurate
and provided on time
Support the Sales process to ensure
scope of service is
feasible
and highlight any concerns
immediately
to the Senior Operations Manager
Provide support and guidance for all
implementations and
go lives
, whilst
ensuring automation
and standards are
utilized
L
ead projects designed to improve customer satisfaction and business performance
Provide daily functional support to the teams, to support the successful delivery of payrolls
Responsible for the
maintenance of the C
ountry
Solution workbook
Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
Responsible for the resolution of Technical/Functional issues escalated from the team
and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and
evidences
so Application Services and/or Products can investigate
Working with Operational Management, Transformation and Products to implement automation
,
innovation




and any continuous improvement
programmes
Responsible for
Year End
to ensure deadlines are met successfully
Proactively
identify
upsell opportunities
Support
Management
with the r
esolution of client escalations
, along with lessons learnt
Upskill and develop
team members
through training delivery and coaching to enable them to fulfil their role
Alight
Security Standards are adhered and followed
Ability to recognize and deal appropriately with sensitive and confidential information
Time Recording to be completed on time
and accurately
Contribute to team meetings and raise any issues
immediately
to your
Operations
Manager
Ensure you are up to date with all
Alight a
nnouncements
and communications
Build good relationships with all lines of businesses
Participates in projects as needed and assigned
Key Criteria to
monitor
performance
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Adoption and support of innovation initiatives
Reduction of client escalations through knowledge transfer to both clients and colleagues
Demonstrate professionalism and act responsibly
Ability to effectively communicate with all levels within the business
Alight




Core Competencies
Be Accountable - Take advantage of the World of Opportunity and
demonstrate
personal responsibility and eagerness to explore
& acquire
the necessary skills. Be a key team player by collaborating and sharing knowledge to
accomplish
personal and team results.
Solve Problems - Be a resourceful problem solver by proactively
identifying
problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team
objectives
and future personal career opportunities
Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and
Alight
priorities
Be Effective -
Demonstrate
knowledge of the
Alight
Way, our
values
and levers for success. Contribute and work to agreed general standards,
utilize
tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way
I
II
. REQUIRED EXPERIENCE
Professional /
Job Experience
Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance,
benefits
and other key areas that integrate with payroll
Ability to
identify
and mitigate risks
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivate

📌 German Payroll Lead (Málaga)
🏢 Strada
📍 Málaga