Avolta is the world's leading travel experience player.
With a traveler-centric philosophy and a geographically diverse network, the travel retail and F&B; company addresses the needs of up to 2.3 billion passengers each year, with 5,500 outlets in more than 75 countries across six continents.
Guided by their Destination **** strategy and boosted by their recent combination with travel F&B; giant Autogrill, the company is well positioned to realize their ambition to create a Travel Experience Revolution through their many locations at airports, motorways, cruise lines, seaports and railway stations amongst others.
PURPOSE OF THE ROLE
The Senior Manager, Engagement translates Avolta's global strategy into scalable programs, campaigns and employee experiences that strengthen connection, engagement and alignment across the organization.
The role leads complex global workstreams across culture, employee listening, recognition, inclusion, well-being and internal communications, partnering across Global PC&O;, the business and regions to move priorities from concept through implementation and measurable impact.
The role can be based in Madrid or London.
RESPONSIBILITIES
Culture, Engagement & Employee Experience
Translates the Global Culture, Engagement & Internal Communications strategy into integrated roadmaps, program plans, milestones and measurable outcomes
Leads global employee listening initiatives, including engagement, onboarding, exit and pulse surveys, and convert insights into practical action and follow-through
Drives global culture and recognition programs, including Avolta Values activation, Awards & Recognition, Employee Resource Groups, and the Hidden Disabilities Sunflower program
Leads global culture moments and engagement campaigns through the Culture,



Engagement & Sustainability calendar and related communications
Drives the rollout, adoption and evaluation of well-being initiatives, including the TELUS Well-Being offering
Coordinates the Global Culture & Engagement Advisory Group and embed employee input into program design and improvement
Platforms, Service Culture & Scalable Activation
Leads Culture & Engagement workstreams within employee platform initiatives, including the Axonify pilot and scalable use cases for listening, recognition, communications and employee connection
Partners with Operations Excellence, Learning & Development and other functions to activate the Service Philosophy across communications, learning, talent, hiring and reinforcement
Creates practical frameworks, playbooks and toolkits that enable consistent global delivery, effective regional activation and frontline relevance where appropriate
Internal Communications
Translates business, people and culture priorities into clear, engaging communication strategies, campaigns and content for global audiences
Leads defined internal communications workstreams and channel improvements, strengthening governance, consistency, reach and employee experience
Develops leadership and employee communications, narratives and activation materials that enable leaders and regions to communicate global priorities effectively
Uses channel performance,



campaign data and employee feedback to improve communications impact and inform future priorities
Program & Stakeholder Management
Leads multiple global programs from concept through implementation, establishing clear governance, ownership, dependencies, risks and decision points
Builds alignment across Integral PC&O;, Corporate Communications, Operations, Sustainability, People Technology and regional teams to enable coordinated delivery
Tracks adoption, outcomes and feedback, translating results into recommendations for continuous improvement
Manages relevant partners, vendors and resources for assigned programs, contributing to effective planning and budget discipline
WHAT WE ARE LOOKING FOR
Strong experience across culture, employee engagement, internal communications, employee experience or related global people discipline, with ownership of complex multi-market programs
Proven ability to translate strategy into structured execution and deliver through cross-functional teams and influence
Excellent written, editorial and verbal communication skills, with the judgment to simplify complex topics for varied global audiences
Strong program, project and stakeholder management capability, including governance, prioritization, risk management and disciplined follow-through
Ability to use employee feedback, communications metrics and program data to generate insights and strengthen impact
Experience working across cultures, geographies and organizational levels in a complex international environment
Bachelor's degree or equivalent professional experience in communications, HR, organizational psychology, business or a related field
Success Profile

📌 Global Pco Senior Manager Engagement (Madrid)
🏢 Avolta
📍 Madrid