- Installing, configuring, and commissioning software solutions at customer sites.
- Providing advanced technical support and troubleshooting across applications, infrastructure, networking, and integration layers.
- Investigating and resolving software-related issues, escalating complex cases to specialist teams when required.
- Acting as the primary technical point of contact for customers throughout the support lifecycle.
- Delivering technical training sessions and knowledge transfer to end users and local teams.
- Supporting system integrations and ensuring smooth communication between different platforms and technologies.
- Producing and maintaining technical documentation, implementation guides, and service procedures.
- Collaborating with Product, Development, Quality Assurance, and regional support teams to ensure high service standards.
- Managing customer expectations through proactive communication and timely issue resolution.

• Solutions Service Engineer (Cloud/Onprem). • Pharma Company.

- Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.
- Minimum of 2 years experience in technical support, professional services, software implementation,



or a similar customer-facing technical role.
- Enterprise networking, troubleshooting, and network security concepts.
- Windows operating systems administration and configuration.
- SQL databases and database management fundamentals.
- Virtualization technologies and infrastructure monitoring.
- Cloud environments and SaaS, PaaS, and IaaS architectures.
- Software integrations and communication protocols.
- Web applications and application server environments.
- Strong written and verbal communication skills in English.
- Ability to work independently while collaborating effectively within global teams.
- Excellent customer-facing and communication abilities.

- Willingness to travel internationally up to 5 - 10% of the time.

Pharma General Company

• Permanent Contract. • Competitive Salary. • 3 days a week working from home. • Flexible Schedule. • Multicultural and friendly team. • Exciting opportunities for professional development. • Ongoing training. • Multiple Social benefits: Canteen, health insurance, nursery check, English training...

📌 Solutions Service Engineer (Barcelona)
🏢 Michael Page
📍 Barcelona