Scopely is looking for a VIP Lead to join the GSN Casino team.
The position can be based in Bangalore, India, Tel Aviv, Israel or Barcelona, Spain.
Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.
At Scopely, we care deeply about what we do and want to inspire play, every day
- whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players.
We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
With 30M+ downloads, GSN Casino is home to slots, bingo, cards, and more
Team members are distributed across the globe with hubs in Bengaluru, Tel Aviv, Barcelona, among others.

What You'll Do
As the VIP Lead, you will manage a team of VIP Managers and look after our most valuable players.
You will manage the work, internal and external resources associated within the VIP department, including crafting requirements, delegating responsibilities, developing and executing strategies that offer a new, vibrant layer of service for the VIP players.
The right candidate will have creative and effective solutions to maximize VIP engagement, strengthen player loyalty, and showcase our appreciation for their dedication.
In this role, you need to be collaborative, organized and resourceful, with the ability to communicate effectively across different levels within the company as you guide the VIP team and stakeholders whom you will work with closely to successfully execute on multiple projects and initiatives simultaneously.




You will also need to have full grasp into VIP operations to continue to propose ways to refine and improve existing programs/projects to meet the changing needs of the department by regularly reviewing processes, reporting and industry standards.
The VIP Lead will report directly to the Head of Product and will work in collaboration with multiple cross-functional teams, such as LiveOps, Roadmap, Game Design etc.
Responsibilities may include:Manage the VIP Account management program and overarching strategy and performance KPIs in collaboration with the PX managerGuiding training and supporting staff performance and growthMotivate and support internal and external teams to ensure project goals, objectives, milestones, and deliverables are achievedOnboarding: in charge of coordinating new hires orientation and trainingCentralize VIP documentation on Confluence/DriveDraw insights from PX data and VIP Feedback, and assist stakeholders in designing solutions to improve the VIP experienceOversee and direct a group of VIP support agents to keep VIP attrition low and VIP satisfaction highCollaborate on the creation of loyalty programsWork with the Community and PX teams to understand upcoming events, product updates, and ensure that your VIPs are kept up to dateAnalyze performance, identify the best opportunities for optimization,



and regularly iterate to maximize resultsWhat We're Looking For4+ years experience in VIP account management for a mobile game or any mobile product with a dynamic roadmapExperience in revenue generation/sales campaignsSolid experience supporting teams and working with multiple business units (customer support, developers, business, operations, etc.) to drive large projects focused on service and products with measured resultsYou are highly organized, detail-focused, timely, and results-driven.
You have a strong sense of ownership and accountability for success of operationsExperience in mobile products and agile environmentsExperience with marketing automation and CRM toolsData-driven with an ability to understand trends and find ROI-positive solutionsTremendous communications skills, including excellent written and spoken EnglishMust have a passion for conflict resolution and problem-solvingStrong evidence of contributing to customer satisfaction, retention & engagementAbility to analyze and draw conclusions from raw dataNeed to have creative impulses and the confidence to share ideas with teammatesOutgoing, likable, enthusiastic, and driven to achieve resultsBonus PointsAbility to produce target-specific program and report accordinglyProven experience in analytical, reporting, and budget managementAt Scopely, we create games for everyone
- and want to ensure that the people behind our games reflect that
We are committed to creating a diverse, supportive work environment where everyone is treated with respect.
We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure
About ScopelyScopely is a leading video game and general interactive entertainment company, home to many of the world's most beloved and enduring experiences, including two of the most successful mobile games of all-time "M

📌 Vip Lead Es (Barcelona)
🏢 Scopely
📍 Barcelona