Start: asap
We are partnering with a leading international customer experience company to recruit Customer Support Advisors fluent in Spanish, English, and Galician or Basque for a project supporting one of Europe's leading low-cost airlines in Barcelona, Spain.
In this role, you will assist airline passengers with their enquiries, provide support with bookings and travel-related services, and help resolve issues throughout their travel experience via phone, chat, and email.
We are looking for communicative, empathetic, and solution-oriented professionals with a strong customer service mindset and an interest in the travel and aviation industry.
Your Role
Provide customer support in Spanish, Galician or Basque and English via phone, chat, and email
Assist passengers with booking enquiries and airline services
Provide information and guidance on travel procedures and administrative matters
Offer basic technical assistance related to the airline's digital services and platforms
Identify customer needs and provide appropriate solutions
Handle customer complaints and travel-related issues professionally
Record customer interactions and requests accurately in internal systems
Escalate complex cases to the appropriate departments when necessary
Deliver friendly, efficient,



and customer-focused service
Ensure compliance with internal procedures and quality standards
Your Qualifications
Fluency in Spanish and Galician or Basque, both written and spoken
English proficiency at B1–B2 level
Minimum secondary school education
Previous customer service experience
Good knowledge of Windows and Microsoft Office
Excellent communication and active listening skills
Strong problem-solving abilities and ability to handle challenging situations
Positive attitude, empathy, and customer-oriented mindset
Good organisational skills and attention to detail
Ability to work effectively within a team and learn new systems
Availability to work on-site in Barcelona
Flexibility to work rotating shifts, including weekends
The Offer
Permanent employment contract in Spain
Full-time position, 39 hours per week
Rotating shifts from Monday to Sunday, between 08:00 and 20:00
Five weeks of paid initial training
Performance-based annual bonus
Modern offices in Barcelona, including a terrace and shared facilities
Employee activities and team events
Professional development and career growth opportunities within an international company

📌 Customer Support Advisor (Málaga)
🏢 Personalbüro U. Herrmann
📍 Málaga