bsport is hiring for a Workforce Management/Support Operations role in Barcelona.
You will forecast volume, manage schedules, and optimise routing across Intercom queues with a focus on service levels and automation.
You will coordinate Level 2 escalations and keep performance metrics on target within a fast-growing wellness tech platform.
The role requires 2+ years in planning, strong data analysis, and English fluency, with nice-to-have multi-language capabilities.
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