Collections Specialist
Location: Barcelona, Spain
Contract: Permanent Employment Contract
Work model: Hybrid, with the possibility to work from home 3 days per week
We are looking for a Collections Specialist to join our Credit & Collections organization in Barcelona. In this role, you will manage customer accounts and outstanding balances while working closely with customers and internal teams to support timely payments and effective resolution of account-related issues. You will work in an international environment where collaboration, customer focus, clear communication, and proactive account management are key to delivering a high-quality service.
Responsibilities
Ensure timely collection of outstanding customer balances in line with Air Products' Credit & Collections Escalation Policy
Respond to customer calls and emails within department targets; identify customer complaints and elevate appropriately
Proactively make outbound collection calls to customers to drive strong daily productivity and maintain an effective, action oriented portfolio
Anticipate and communicate with Customer Services, Sales Representatives, and customers regarding disputed items, potential payment issues, and credit hold situations
Support and act as backup for fellow collector associates as required
Liaise with the Credit & Collections Team Lead on all credit related issues.
Maintain accurate and up to date logs of individual customer interactions and account information
Required / Must have
Fluency in English , both written and spoken
A good understanding of customer accounts and end-to-end business processes
Basic accounting knowledge, particularly in customer accounting
Proficiency in MS Office applications
Preferred / Nice to have
Ideally have experience handling inbound and outbound calls,



preferably within a Credit & Collections environment
Strong negotiation skills, with experience engaging both customers and internal stakeholders on topics such as collections, dispute resolution, account reconciliation, and charges/payments
Experience with SAP is an advantage, though not mandatory
What we offer
Competitive Salary: Based on experience and skills
We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension plan
Flexible Compensation Plan: Includes a restaurant card, private health insurance for family members, nursery vouchers, and a transport card
Economic Support for Remote Work
Versátil Hours: With the possibility to work from home 3 days per week
Holidays: 23 days + additional days for work adjustment
Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen
Special Discounts: On your favorite brands for being part of Air Products
Parking Space: So, you don't stress about arriving at the office
Pay Transparency Statement
We are committed to fair and transparent pay practices. Compensation decisions are based on objective, role-related criteria such as experience, education, skills, location, role scope and assessed proficiencies. This role has an established pay range, and the applicable range or relevant compensation details should be shared in line with local requirements and Air Products policy.
We will receive consideration for employment without regard to race, colour, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.
Founded in **, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering comm
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