Location: Barcelona
Hybrid (3 days in the Office)
About the role
We are looking for an
IT Support Engineer
to join our EMEA IT Support team, based in Barcelona, with a strong focus on supporting the
German market
.
In this role, you will provide high-quality remote IT support to end users across EMEA, acting as a key contact for incidents, requests, and workplace IT needs.
You will also be involved in hardware lifecycle management, onboarding of new employees, and collaboration with global IT teams to ensure stable and secure IT services.
This is a hands-on role with visibility, responsibility, and real impact on the daily work of our employees.
Key responsibilities
Provide
remote IT support
from Barcelona to internal colleagues across EMEA, with primary focus on German-speaking users
Handle incidents and service requests related to
hardware, software, and internal IT infrastructure
, ensuring timely resolution
Install, configure, and maintain
laptops, desktops, mobile devices, and peripherals
according to global IT standards
Support
user onboarding and offboarding
, including equipment preparation and basic IT guidance
Work closely with
General IT teams
and local stakeholders to resolve issues efficiently
Coordinate with
external vendors and service providers
when required
Monitor and support
IT security measures
, including software and antivirus updates
Maintain accurate
IT documentation
,



procedures, and knowledge base articles
Support
asset management
, inventory tracking, and hardware lifecycle planning
Act as a reliable IT contact for local management and contribute to reporting activities
Skills & experience
Proven experience in an
IT Support / IT Service Desk
role within a corporate environment
Strong knowledge of
Windows OS, Microsoft 365, Active Directory
, and standard workplace IT tools
Experience with
ITSM / ticketing tools
(ServiceNow is a strong plus)
Solid understanding of
PC hardware, basic networking (TCP/IP)
, and remote support tools
German language (native or C-level)
is mandatory; good English communication skills required
Structured, organised, and able to manage multiple tasks in a fast-paced environment
Customer-oriented mindset with strong communication skills
Proactive, reliable, and comfortable working as part of a
global IT organisation across time zones
What we offer
Hybrid working model
(office and home)
International and dynamic work environment in
Barcelona
Supportive and collaborative IT team with strong knowledge-sharing culture
Opportunities for
professional development and career growth
Involvement in
global IT projects
within an international organisation
A role with real responsibility and visibility, supporting users across EMEA
#J-*-Ljbffr

📌 It Support Engineer – German Market (Barcelona)
🏢 It
📍 Barcelona