Position description Type of assignment Full-time Regular Function Operational activities
- Freight Administration Job title Customer Service Ocean Freight M/F

Job description
Sea Freight Forwarders are responsible for the end to end shipment management based on group standard operating procedures.
They identify and select the most appropriate and cost-effective sea freight transport solution for the customer.
Applicant's profile Responsible for the end-to-end customer experience Determine efficient and cost-effective methods of moving goods from one location to another according to customer or sales requirements Calculate weight, volume, or cost of goods to be moved Arrange appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination Select shipment routes, based on nature of goods shipped, transit times, or security needs Identify and select the most suitable sea freight carrier for the job Negotiate terms of carriage with carriers, define the details of a shipment and communicate those details to the selected carrier(s) Guarantee reliable transit times and maintain excellent levels of communication with clients at all stages of the shipping process Keep customers informed of the status and physical location of their shipments,



updated in real time using geo-localisation technology Check that shipments are delivered as planned and resolve any problems Manage customer requests and arrange additional services in line with the Geodis LoB strategy Arrange special transport for sensitive goods such as live animals, food or medical supplies Collect data, present it in an accessible form and produce detailed reports for management.
Adhere to data management principles and guidelines and ensure data quality Managing shipping documents Manage customs clearance procedures, transport and insurance documentation Prepare the transport documents required for the shipment of goods (including all tax and customs declarations required in the case of goods destined for import or export) Oversee payments and transactions, such as freight charges, on behalf of customers Assist customers in obtaining insurance reimbursements Maintain current knowledge of relevant legislation, political situations, or other factors that could affect sea freight transport Working time (%) 100 Position location Position place Europe, Spain, Madrid, Comunidad de Location Madrid Candidate criteria Minimum level of education required HIGH/SECONDARY SCHOOL DEGREE Years of experience in similar position Confirmed (5 to 10 years of experience)

📌 Customer Service Ocean Freight M/F (Madrid)
🏢 Geodis
📍 Madrid