Miratech is seeking a Contact Center Operations & Optimization Consultant to lead strategic transformation by defining the operating model and building a roadmap for process, workforce, and capability improvements.
You will own the vision, business case development, stakeholder alignment, and adoption strategy, working with internal and partner teams.The adecuado candidate brings 10+ years in contact center operations, expertise in CCaaS platforms (Genesys Cloud), and a track record of translating