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This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
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Position
As Service Delivery Manager, RDT Onsite Europe West (Engineering Manager) you will focus on capabilities development of your team members that align with the function's vision.
You will encourage your team to self-define their career journey and seek ways to enable development opportunities in the direction of the journey.
You will support them in removing roadblocks and by setting focus in their performance management.
You make sure to develop your team with the right skills, healthy dynamics and a sustainable pace.
You support the software and/or service delivery as a leader setting focus, removing impediments, managing stakeholders and creating efficiencies in collaboration wherever possible.
Description of the Area
Workforce Enablement (WE) is the home for employee facing products, services, and experiences within RDT.
We deliver digital tools, drive adoption, and provide the support necessary to enable the entire workforce, wherever they are, every single day.
The Onsite Enablement organization is the heartbeat of our physical presence.
We are the bridge between digital strategy and local execution, ensuring that every site—from R&D; labs to corporate hubs—operates with seamless, cutting-edge technology services.
As part of this team,



you will oversee a team of individual contributors who are the primary points of accountability for onsite service excellence, infrastructure stability, and user experience within their respective sites.
Our mission is to provide a "frictionless" workplace where technology empowers our people to focus on what matters most: improving patient lives.
Job Responsibilities
Team Member Capability and Career Development
Focuses on developing engineering team capabilities that align with the immediate project needs and goals and function's overall vision
Encourages team members to self-define their career journey and actively enables development opportunities that align with it
Removes roadblocks and sets clear, achievable performance goals
Ensures the team develops the right skills and healthy internal dynamics to meet current and future challenges
Team Health and Sustainability
Maintains a sustainable pace of work for the team, balancing delivery goals with team well-being
Cultivates healthy team dynamics and collaboration, ensuring psychological safety and open communication
Removes impediments that hinder flow or morale, acting as an escalation point for the team
Ensures team members are equipped with the necessary, relevant skills and that roles are clearly defined
Product and Service Delivery Leadership
Responsible for co-creating the Product / Service Roadmap from a technical perspective,



partnering with the Product Manager who is overall responsible
Accountable for the team's end-to-end delivery of features as part of the product development, ensuring alignment with the product roadmap and quality standards
Sets clear focus and priorities for the team's delivery work, ensuring alignment with product roadmaps
Actively removes impediments and roadblocks to progress, escalating when necessary to protect the team's focus
Manages and aligns stakeholders' expectations and needs, providing regular updates on progress and risks
Creates efficiencies in collaboration wherever possible across teams and functions
Performance & Optimization
Defines success metrics, analyzes workforce capability trends, and identifies opportunities for optimization to achieve business goals
Translates data into actionable insights and regularly communicates delivery performance to stakeholders and the wider team
Identifies and implements process improvements within the team and in its interactions with other teams to boost efficiency and quality
Financial & Resource Management
Supports the development of detailed business cases for new products or significant features
Makes data-driven decisions on how to allocate engineering, design, and other resources to maximize impact and achieve product goals
Manages the team's budget, including headcount, operational costs, and vendor contracts, ensuring financial responsibility
Qualifications
Experience
5+ years of experience in people leadership, product/service management, program management, or a similar role, with a proven track record of building high performing teams
2+ years of experience in the pharmaceutical,

📌 Service Delivery Manager, Rdt Onsite Europe West (Madrid)
🏢 Roche
📍 Madrid