Looking for
Senior support engineer- XSIAM for a long term contract role based in Madrid.
Your Impact
This position calls for someone who possesses a good customer-focused professional background and works proactively to drive results.
This person is a self-starter, versátil, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.
Respond to user-reported issues in adherence to established Service Level Agreements
Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
Provide timely feedback into the development process on customer-reported product problems
Document actions to effectively communicate information internally and to customers
Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Your Experience
Previous experience with Endpoint Security software is required




SIEM experience, including -
Deep understanding of how SIEMs works
Experience in creating custom collections and data parsing
Experience in creating complex correlation rules, reports and dashboard
Experience in integration and implementation of SIEMs
Experience working with EDR tools
Experience with strong communication and customer service skills
Required basic networking knowledge
- Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)
3+ years of experience as a Support Engineer
Excellent written and verbal communication skills
Strong customer advocacy skills and experience, ability to work in difficult customer situations
Knowledge of Cloud infrastructure a plus
Experience in incident response a plus
Experience with scripting a plus
Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus
#J-*-Ljbffr

📌 Senior Technical Support Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid