As a Luxury Reservation Consultant, you will be a key member of our General Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide.
You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue.
Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets.
Answering guest requests with new or existing bookings with a luxury attitude and language in an unscripted environment while using sales oriented techniques
Fully understanding customer ?s needs and acting as a brand ambassador throughout the entire luxury travel experience
Create a true connection with our guests through storytelling and active listening.
Upselling and cross-selling around available products and services
Processing and managing bookings in our internal systems for hotels, including modifications, payments, and cancellations.
Managing guest accounts and guest enrollments within the loyalty program, including modifications of their personal data.
Handling any guest demands and concerns in a professional and positive manner.
Communicating and maintaining a professional relationship with other team members involved (internal/external)



to ensure a seamless guest experience.
Establishing and maintaining a long-lasting professional relationship with the customers, resulting in brand loyalty
Requisits
Experiència 1 anys.
Continuous adhering to GDPR and PCI principles
Being a curious and enthusiastic learner and keeping oneself up to date with the worldwide trends in the luxury travel industry
Living the Heartist® culture and values and contributing to the success and growth of the Luxury Reservation Centre in Barcelona
Following ACCOR ?s Sustainability Policies and Corporate Ethics and other internal policies.
Competències / coneixements:
Education and/or work experience in sales, customer service, hospitality, or tourism industries.
Experience in luxury travel will be an asset.
Native or proficiency level in French is mandatory.
Fluency in English (C1) is required
Computer literate
Passionate about travel and hospitality
Active listening : Ability to understand and respond to guests' needs while adapting a sales oriented speech
Excellent verbal and written communication and interpersonal skills
Strong understanding of customer service principles and best practices
Exceptional organizational, and time management abilities
Strong sense of responsibility and accountability
Genuinely curious and eager to self-develop
Team spirit
Respectful and collaborative within a diverse multicultural environment
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📌 Luxury Reservation Consultant (Barcelona)
🏢 ACCOR GLOBAL RESERVATION CENTRE
📍 Barcelona