Customer Support Advisor – Galician & English | Airline Industry | Barcelona
Job Description
We are recruiting
Customer Support Advisors
fluent in Galician, Spanish, and English for an on-site project in
Barcelona, Spain
, supporting one of Europe's leading low-cost airlines.
In this role, you will assist passengers with booking inquiries, travel services, and travel-related questions across phone, chat, and email channels, helping ensure a smooth journey from booking to destination.
Your Role
Provide multi-channel customer support in Galician, Spanish, and English via phone, email, and chat.
Assist passengers with flight bookings, modifications, and airline service inquiries.
Guide customers through travel procedures, policies, and administrative requirements.
Offer basic troubleshooting for digital self-service platforms and mobile app features.
Resolve customer concerns, travel disruptions, and complaints with empathy and professionalism.
Accurately log customer interactions, case details, and follow-ups in CRM systems.
Collaborate with internal teams to elevate and resolve complex cases when needed.
Your Qualifications
Fluency in both
Galician
and
Spanish




(written and spoken).
Working proficiency in
English (B1–B2 level)
.
Secondary education diploma or equivalent.
Previous experience in customer support, hospitality, or travel services.
Proficient computer skills and familiarity with standard office software (MS Office, Windows).
Strong communication, active listening, and problem-solving abilities.
Versátil attitude with the ability to handle challenging customer scenarios calmly.
Availability for on-site work in Barcelona on rotational schedules.
The Offer
Contract & Location:
Permanent employment contract, full-time (39 hours/week) on-site in Barcelona, Spain.
Work Schedule:
Rotational shifts, Monday to Sunday between 08:00 and 20:00.
Compensation & Benefits:
Competitive annual base salary, annual performance bonuses, and health insurance coverage.
Training:
Comprehensive 5-week paid initial training program.
Workplace Culture:
Modern office environment with terrace facilities, team events, and continuous career growth opportunities within a global company.
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📌 Galician Speaking Customer Support Advisor (Barcelona)
🏢 Kats Recruitment
📍 Barcelona