Reporting to: Global Chief Executive Officer (CEO)

Scope: Global

About the Company

Our client is a globally leading automotive company with more than 10,000 employees worldwide and a strong international presence. As the business continues to expand its global footprint and strengthen its customer value proposition, the company is looking to further develop its global aftersales capabilities, enhance service excellence, and drive sustainable growth across its international markets.

About the Role

We are seeking an accomplished and commercially driven Integral Head of Aftersales to lead the company's global aftersales strategy and operations.

Reporting directly to the Global CEO, this executive will be responsible for developing and executing the global aftersales strategy, driving revenue and profitability growth, strengthening the service and spare parts business, and enhancing customer satisfaction throughout the product lifecycle.

The role will oversee the development of a scalable global aftersales operating model, ensuring consistency in service quality while adapting to regional market requirements. Working closely with regional leaders, sales, product development, supply chain, and other key functions, the successful candidate will transform aftersales into a strategic driver of customer loyalty, recurring revenue, and long-term business value.

Key Responsibilities

1. Global Aftersales Strategy & Leadership

- Define and implement the integral aftersales strategy in alignment with the company's overall business objectives and long-term growth plans.
- Establish a clear general vision, operating framework,



and performance standards for aftersales activities across international markets.
- Identify opportunities to expand the aftersales business, strengthen market coverage, and improve service capabilities.
- Develop scalable processes and best practices to ensure consistent service quality and operational excellence across regions.
- Advise the Global CEO and senior leadership team on aftersales strategy, business performance, and investment priorities.

2. Aftersales Business Growth & Profitability

- Drive general aftersales revenue, profitability, and sustainable growth across service, spare parts, maintenance, repair, and related offerings.
- Develop strategies to increase service penetration, parts sales, customer retention, and recurring revenue throughout the product lifecycle.
- Identify new business opportunities, including service packages, extended warranties, technical support, and value-added services, where relevant to the company's portfolio.
- Establish commercial policies, pricing strategies, and performance targets to optimise margins and strengthen competitiveness.
- Work with regional commercial teams to identify growth opportunities and improve aftersales market share.

3. Service Operations & Customer Experience

- Lead the development and continuous improvement of global service delivery models, technical support capabilities,



and customer service standards.
- Enhance customer satisfaction, service responsiveness, product reliability feedback, and issue resolution across the global installed base.
- Establish effective processes for warranty management, technical escalations, field service, and product quality feedback.
- Partner with product development and quality teams to translate customer and service insights into product improvements.
- Drive initiatives to improve customer loyalty, service efficiency, and the overall ownership experience.

4. Spare Parts & Supply Chain Management

- Develop a global spare parts strategy covering availability, distribution, inventory management, pricing, and fulfilment.
- Improve spare parts forecasting, inventory efficiency, order fulfilment, and service-level performance.
- Strengthen coordination between aftersales, manufacturing, logistics, procurement, and regional distribution networks.
- Identify opportunities to optimise the global parts network, reduce operating costs, and improve service responsiveness.
- Establish clear performance indicators for parts availability, delivery lead times, inventory turnover, and service profitability.

5. Global Service Network & Partner Development

- Build and strengthen the global aftersales service network, including authorised dealers, distributors, service partners, and technical centres, as applicable.
- Develop partner selection criteria, service standards, capability requirements, and performance management frameworks.
- Improve partner productivity, technical competence, commercial performance, and custom

📌 Global Head of Aftersales (España)
🏢 Cornerstone Global Partners (CGP Group)
📍 España