Nobu Hotel Madrid forma parte de la reconocida marca internacional Nobu Hospitality , conocida por su combinación de lujo contemporáneo, diseño inspirado en la cultura japonesa y un servicio personalizado. El hotel ofrece a sus huéspedes una experiencia urbana de alta gama en el corazón de Madrid, atrayendo tanto a viajeros de negocios como de ocio.

Como parte de una cartera internacional de hoteles y restaurantes, el establecimiento apuesta por la innovación, la satisfacción del huésped y unos elevados estándares operativos. Los miembros del equipo se incorporan a un contexto colaborativo que valora el profesionalismo, la diversidad cultural y la mejora continua.

Descripción del puesto

Company Description Nobu Hotel Madrid is part of the globally recognized Nobu Hospitality brand, known for its blend of contemporary luxury, Japanese-inspired design, and personalized service. The hotel offers guests an upscale urban experience in the heart of Madrid, attracting both business and leisure travelers. As part of an international portfolio of hotels and restaurants, the property emphasizes innovation, guest satisfaction, and high operational standards. Team members join a collaborative environment that values professionalism, cultural diversity, and continuous improvement.

Role Description The Cluster IT Manager is a full-time, on-site role based at Nobu Hotel Madrid, overseeing technology operations for the hotel and San Sebastian's property within the cluster. This role is responsible for managing and maintaining all hotel IT infrastructure, including networks, servers, hardware, software, and hospitality systems such as PMS, POS, and guest Wi‑Fi. The Cluster IT Manager will monitor system performance,



troubleshoot technical issues, coordinate updates and upgrades, and ensure data security and compliance with company policies and relevant regulations. The position includes collaborating with hotel leadership and department heads to support operational efficiency, managing IT vendors and service providers, and leading small IT projects such as system integrations or rollouts. The role also involves training staff on key systems, documenting procedures, and proactively identifying opportunities to improve technology use across the cluster.

Qualifications

- Strong experience managing IT infrastructure in a hotel or hospitality environment, including networks, servers, and end‑user devices.
- Knowledge of hotel systems such as Property Management Systems (PMS), Point of Sale (POS), telephony, and guest‑facing technologies.
- Proven ability to troubleshoot hardware and software issues, perform system maintenance, and coordinate upgrades with minimal disruption.
- Understanding of information security best practices, data protection, backup strategies, and compliance with relevant regulations.
- Experience coordinating with external IT vendors, service providers, and corporate IT teams.
- Strong organizational, documentation, and project coordination skills, with the ability to manage multiple priorities across properties.




- Effective communication skills, with the ability to explain technical concepts to non‑technical team members and provide user training.
- Ability to work on‑site in Madrid, support operations during peak periods, and respond to urgent technical issues when needed.
- Hotel or hospitality IT experience and familiarity with Nobu brand standards or luxury hotel operations are considered an advantage.

Nobu Hotel Madrid forma parte de la reconocida marca internacional Nobu Hospitality , conocida por su combinación de lujo contemporáneo, diseño inspirado en la cultura japonesa y un servicio personalizado. El hotel ofrece a sus huéspedes una experiencia urbana de alta gama en el corazón de Madrid, atrayendo tanto a viajeros de negocios como de ocio.

Como parte de una cartera internacional de hoteles y restaurantes, el establecimiento apuesta por la innovación, la satisfacción del huésped y unos elevados estándares operativos. Los miembros del equipo se incorporan a un entorno colaborativo que valora el profesionalismo, la diversidad cultural y la mejora continua.

Descripción del puesto

El Cluster IT Manager es un puesto a tiempo completo y presencial, con base en Nobu Hotel Madrid , desde donde será responsable de supervisar las operaciones informáticas del hotel y del establecimiento de San Sebastián dentro del cluster.

La persona seleccionada será responsable de gestionar y mantener toda la infraestructura informática de los hoteles, incluyendo redes, servidores, equipos informáticos, software y sistemas específicos del sector hotelero, como PMS, POS y sistemas Wi‑Fi para huéspedes .

El Cluster IT Manag

📌 Cluster IT Manager (España)
🏢 Nobu Hotel Madrid
📍 España