Job Description
Employer: DWS Group Title: Operations Specialist
- Global Fee & Billing, AVP

Location:
Madrid Job Code: placeholder for LinkedIn job wrapping Join us at DWS, and you can be part of an industry-leading firm with a global presence. You can support our clients, local communities, and the environment. The COO Division is a key enabler for DWS and is integral to the future success of the company by delivering world-class services across a set of key functions. It covers essential Technology and Operations capabilities to deliver a platform which is efficient, scalable, resilient and agile. As part of the DWS COO function, Portfolio Services
- Global Fee & Billing plays a critical role in supporting the investment platform through the delivery of robust, controlled and scalable operational services across Corporate Actions, Collateral Management and Securities Finance, Class Actions and Proxy Voting, as well as Trailer Fees, Management Fees and Billing. The department partners closely with general stakeholders across Operations, Portfolio Management, Trading, Compliance, Technology and external service providers to ensure high-quality execution, strong governance and effective support for both day-to-day business operations and strategic transformation initiatives. As part of this agenda, the successful candidate will be expected to actively contribute to automation, AI-enabled process improvement, data-driven controls and smart workflow design, while ensuring that operational risk, auditability and sound governance remain embedded in everything the team delivers. Your responsibilities Support the end-to-end delivery of Portfolio Services/Global Fee & Billing processes across Trailer Fees, Management Fees, and Billing/invoicing processes, ensuring timely,



accurate and controlled operational execution. Manage and strengthen daily BAU processes, controls and exception management across Global Fee & Billing functions, including efee calculations, invoice verification and billing oversight. Partner closely with Technology, Finance, Coverage, Custodians, and other service providers to ensure high-quality service delivery and effective resolution of operational issues. Maintain and enhance operational control frameworks by supporting clear process ownership, accurate documentation, KPI/KRI monitoring, incident management, control execution, audit readiness and timely escalation of potential risks. Contribute to the Smart Middle Office agenda by identifying opportunities to simplify and standardise Portfolio Services/Global Fee & Billing workflows, reduce manual intervention, improve operational transparency and embed scalable, resilient and controlled ways of working. Apply AI, automation, workflow tooling and data analytics to improve exception management, predictive controls, reconciliation, prioritisation, vendor oversight, operational reporting and management information across Portfolio Services/Global Fee & Billing. Translate operational pain points into practical automation or AI use cases, working with Technology, transformation partners and operational SMEs to shape solutions that are controlled, scalable, measurable and aligned to business priorities.



Support operational readiness for market changes, regulatory developments, new products, migrations, vendor changes and platform enhancements, ensuring Portfolio Services/Global Fee & Billing processes remain stable, well-governed and fit for future business needs. Bachelor's degree or equivalent professional experience. 5+ years of experience in financial services operations, ideally with strong exposure to Portfolio Services, Middle Office, Investment Operations or related asset management functions. Strong understanding of Asset Management Fee & Billing activities (Management Fee, Trailer Fee, Billing, Invoicing). Good knowledge of investment products, financial instruments and operational processes across the asset management value chain, including their impact on funds, portfolios, clients, counterparties and external service providers. Hands‐on experience with operational event processing, exception management, fee or invoice oversight processes would be highly beneficial. Proven ability to investigate complex operational issues, perform root-cause analysis, coordinate remediation and drive sustainable resolution across teams, regions and service providers. Comfortably operating in a global, matrix environment, communicating clearly, influencing stakeholders and building strong partnerships with Technology, Finance, Coverage, custodians, vendors and other third parties. Strong understanding of operational risk, controls, governance, audit readiness, regulatory obligations and the importance of robust process ownership within a controlled Operations environment. Strong analytical skillset, practical data analysis techniques and the ability to translate operational data into meaningful insights, controls and

📌 Operations Specialist- Global Fee (España)
🏢 Deutsche Bank
📍 España