Customer Services - Servicing Support (Madrid)

Customer Services - Servicing Support (Madrid)

25 oct
|
Ivoclar EMEA
|
Madrid

25 oct

Ivoclar EMEA

Madrid

Bring innovation to life

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Bring innovation to life

Here you can insert your job specific intro text. Your role

Processing incoming orders, quote requests, and customer inquiries Monitoring product availability, clarifying and tracking delivery dates Preparing transport documents and accompanying papers for special transports from Schaan/FL Creating invoices and credit notes Preparing and coordinating the shipment of trade fair and course materials Updating delivery conditions Clarifying shipping methods Acting as a contact person for sales partners, end customers, regional sales managers, and subsidiaries in operational matters Actively supporting the field service Working closely with logistics, warehouse, and planning departments Providing operational support to internal departments such as product management, key account management, customer care management, academy, R&D; Pre- and post-processing of promotions, trade fairs, and events Personally supporting sales at trade fairs and events, if required Your profile

Completed vocational education in Business Administration, Supply Chain Management, Logistics,



or related field (or equivalent experience). 2–4 years of experience in order processing, logistics coordination, or customer service. Experience with ERP systems (e.g., SAP) and proficiency in MS Office applications. Strong understanding of order management and shipping processes. Knowledge of transport documentation and international shipping regulations. Ability to create invoices, credit notes, and manage delivery conditions. Familiarity with trade fair and event logistics is an advantage. Good English and German communication skills (C1 minimun) Strong interpersonal skills Strong organizational and time-management abilities. Detail-oriented with high accuracy in documentation and data entry. Ability to work collaboratively across multiple departments. Willingness to travel occasionally for trade fairs and events. What We Offer

A general, purpose-driven company with 3,700 employees. A culture of innovation and collaboration. Learning and development tailored to your growth. Attractive benefits. #J-18808-Ljbffr

📌 Customer Services - Servicing Support (Madrid)
🏢 Ivoclar EMEA
📍 Madrid

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