About the Role
We are looking for an IAM Process Management Consultant to support the continuous improvement and governance of Identity & Access Management processes within a general and dynamic IT environment. You will play a key role in analyzing, documenting, and optimizing end-to-end IAM processes while collaborating with business stakeholders, process owners, architects, technical experts, and operations teams. The ideal candidate combines strong analytical capabilities with process management expertise and a solid understanding of IAM principles and identity lifecycle processes.

What You'll Do
As an IAM Process Management Consultant, your responsibilities will include:
* Analyze and document end-to-end IAM processes, identifying gaps, risks, dependencies, impacts, and improvement opportunities.
* Support the design, implementation, and continuous optimization of IAM processes.
* Gather, analyze, and structure business, customer, stakeholder, and user requirements.
* Translate business and process needs into clear functional requirements, user stories, workflows, and catalog requirements.
* Prepare process improvement proposals, supporting analysis, and documentation for review by Process Owners.
* Collaborate with IAM architects, technical specialists, development teams, and operations teams to align process requirements and dependencies.
* Drive process clarification activities and facilitate communication between technical and business stakeholders.
* Create and maintain process documentation, user guidance materials, training content, and knowledge resources.
* Support governance, compliance, change management, and continuous improvement initiatives across IAM services. What We're Looking For Required Skills




* Strong analytical and problem-solving capabilities with a structured approach to process analysis and improvement.
* Proven experience in process mapping, requirements analysis, and documentation.
* Ability to translate business and user needs into clear process and functional requirements.
* Excellent stakeholder management and communication skills.
* Ability to coordinate effectively across business and technical teams.
* Strong understanding of process dependencies and end-to-end service impacts.
* Ability to work independently while collaborating closely with Process Owners and cross-functional teams.
* Knowledge of process governance, compliance frameworks, change control, and continuous improvement methodologies.
* Excellent written and verbal communication skills in English. Nice to Have
* Minimum of 3 years of experience in Process Management, Identity & Access Management (IAM), IT Service Management, Business Analysis, or a similar role.
* Good understanding of IAM concepts and identity lifecycle management processes.
* Experience with process design, optimization, and continuous improvement initiatives.
* Experience working in cross-functional and international environments.
* Familiarity with ServiceNow and enterprise IAM platforms.
* Agile, Business Analysis, Process Management, or IAM-related certifications.
* Experience working in highly regulated environments is considered a plus. SCHEDULE:
* 08h-17h from Monday to Friday (flexible)
* Hybrid (onsite presence in Sant Cugat at least once per week)

CONDITIONS:
* Salary package based on

your profile
.
* Ticket restaurant included in-office hours.
* Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.
* Discounts in gym network.
* Training catalogue. Our goal is that you are well in every way #J-18808-Ljbffr

📌 IAM Process Management Consultant (Barcelona)
🏢 Ambit Iberia
📍 Barcelona