Johnson & Johnson seeks a Customer Service Operations Lead for its Orthopaedics business (transitioning to DePuy Synthes) in Madrid. The role oversees day-to-day operations across order management, asset operations, and revenue operations, connecting customer demand, surgical activity, and financial outcomes while managing team performance and cross-functional priorities. Responsibilities Own performance, backlog, service quality, and productivity across order management, asset, and revenue operations Prioritize workload when capacity is constrained; ensure customer and revenue-critical activities receive attention Manage critical exceptions, escalation paths, and visibility of issues affecting customers or revenue Coordinate execution with planning, logistics, finance, quality, and supply chain partners Develop team capability, cross-training,



and operational resilience while reducing dependency on individual experts Requirements Five or more years in customer service, order management, or supply chain operations Demonstrated team leadership or coordination of complex operational workloads Experience managing backlog, service levels, operational risk, and cross-functional dependencies Knowledge of order-to-invoice processes, asset operations, and transactional controls Proficiency with ERP, CRM, and operational reporting systems Financial awareness of how operations impact revenue and customer service Graduate degree or relevant academic training

📌 Customer Service Operations Lead (España)
🏢 Johnson & Johnson
📍 España