Eurovision Services is seeking a highly motivated Operational Account & Service Manager to become part of our Operations Team in Madrid, Spain.About The Es Operations TeamThe Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.G., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line.MAIN RESPONSIBILITIES OF THIS POSITIONActing as the main point of contact for key customer accounts on all operational mattersEnsuring outstanding service delivery by understanding customer needs and expectationsGuaranteeing the fulfilment of all account-related deliverablesProviding clear, consistent communication with both internal and external stakeholders.Collaborating closely with the Network Manager to prepare projects and allocate technical resourcesCoordinating with relevant Operations teams for smooth service deliveryTaking on a project manager role when required by specific eventsInitiating account-related projects and handing them over to the PMO when applicableTracking and reporting account costsPlanning transmissions by:Assessing customer requestsReviewing network usage and capacityProcuring additional resources if neededEnsuring efficient allocation of internal resourcesTracking and reporting event-related costs for each accountWorking closely with subsidiary offices for seamless coordinationMonitoring supplier performance and reporting feedback to ProcurementEnsuring service delivery aligns with customer and supplier contractsCollaborating with Marketing for product feedback, new product insights, and related communicationsDepending on experience,



taking on adaptable roles as required by specific projectsPlease note that this role works on morning and afternoon shifts, extending throughout the weekends depending on events needs.Your Knowledge And SkillsRelevant experience in the broadcast field, with proven track record managing complex broadcast operationsEffective planning, coordination, and delivery of complex service and project initiativesStrong client relationship management, focused on high service quality and customer satisfactionProven ability to manage and control budgets, with solid financial reporting skillsUnderstanding of technical requirements for broadcast transmissions and live eventsEfficient planning and allocation of internal and external resourcesOversight of supplier performance and service contract managementProficiency with project management and collaboration tools (Excel, Jira, MS Project, CRM platforms)Excellent customer service orientationHighly organized, self-driven, and adaptable, able to work independently with minimal supervisionStrong communication and interpersonal skills, effective in cross-functional and remote teamsFluent in EnglishKnowledge of French or Spanish is a plusWHY JOIN US?Becoming part of our team means working in a stimulating, inclusive, and international environment where your contribution truly matters.You will join an innovative, fast-paced company at the forefront of the broadcasting industry, combining cutting-edge technology with solid operational expertise. Our multicultural teams bring together diverse perspectives, creating an environment where ideas thrive and collaboration leads to exceptional results.In addition,



we offer a comprehensive range of benefits designed to support your well-being and work-life balance:Hybrid working week28 working days of paid vacation per yearPrivate health insuranceCompany pension fundMeal vouchersPublic transport allowanceParkingAbout Eurovision ServicesWith over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don't happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms.This is why we are the first-choice media services provider for event organizers, media organizations and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalize content for their audiences.We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them - creating truly amazing experiences. Discover more about Eurovision Services at https://www.Eurovisionservices.Com/ .At Eurovision Services, we believe diversity strengthens our teams and drives innovation. We are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome and encourage applications from candidates of all genders, backgrounds, identities, abilities, and experiences.Please note: If you apply for this position, you may receive a call from a Spanish phone number as part of the recruitment process.Eurovision Services is the top service provider for media organizations and sports federations around the world. We enable clients to maximize their content value by producing and delivering sport, news and culture/entertainment content to the right audiences at the right time.

📌 Operational Account & Service Manager (Alcobendas)
🏢 Eurovision Services
📍 Alcobendas