About the Role

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

- Provide formal supervision to employees.
- Monitor the training and development of staff.
- Conduct performance evaluations and coaching.
- Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities.
- Establish work schedules, assign tasks, and cross-train staff.
- Set and track staff and department deadlines.
- Mentor and coach as needed.
- Build and maintain a trusted client relationship.
- Negotiate with clients, partners, and associates to resolve conflicting priorities.
- Ensure support provided by the team is efficient and consistent.
- Suggest process improvement efforts on a regular basis.
- Assist with developing strategic solutions.
- Assess technological and training needs for Workplace Experience teams and clients.
- Always follow safety standards with employees, clients, and vendors.
- Develop vendor partnerships with the intention of cost saving efforts.
- Manage negotiations for contract services.
- Confirm that all vendors have current proof of insurance and contractual documentation.




- Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution.
- Ensure all invoices for business services billed.
- Ensure support provided by the team is efficient and consistent.
- Lead by example and model behaviors that are consistent with CBRE RISE values.
- Influence parties of shared interests to reach an agreement.
- Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
- Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need

- Bachelor's Degree preferred with 3-5 years of relevant experience.
- In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
- Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
- Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Extensive organizational skills with a strong inquisitive mindset.

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📌 Workplace Exp Manager (Madrid)
🏢 Cbre Group
📍 Madrid