Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality.
With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our palace brand).
Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.Guest RelationsLiaising with guests before, during and after stay, by e-mail, WhatsApp and telephone.Arranging some extra services such as airport transfers and at-home massages.Coordinating special guests requests with the local staff in our destinations.Overseeing arrival management, ensuring all guest registrations are completed and followed up when needed.collecting extra money if needed, liaising with them in case of damages.Concierge & additional servicesDeveloping the destinations under your responsibility by:Creating and updating extra?Keeping destination pages up to date with new recommendations (restaurants, activities, etc.).
You would work every other weekend and have days off during the week in lieu.We have aflexible home office policy : with us, you'll work at the office two days per week (Tuesdays and Wednesdays) - the rest of the time, it's up to you.Video interview with our Operations Manager & Operations SupervisorStep 4:



You have at least 2 years of experience working at the front office of a 4* or 5* boutique hotel.You speak and write English and French perfectly.You have worked with Mews before, our amazing Property Management System.You have experience working in operations at a short-term rental company.You speak Spanish or any other language.Don't Compromise- We are obsessed with quality, like a Swiss watchmaker.All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience.All-year-round discount of 10% off on Emerald staysDiscount of 50% off on Emerald stays during low season, on selected propertiesDiscount on services in all our destinationsFlexible remuneration (meal card, transport and health insurance)Birthday offFlexible work environment : we have a versátil home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you.
We offer 15 days yearly of remote work from wherever you'd likeWell-being program: we will contribute up to 300€ annually to your wellbeing expensesfrom 1st anniversaryCoaching program for Supervisor level and above from 1st anniversaryTeam member referral programProperty referral programYearly team off-siteRegular optional team eventsWe are demanding - everyone really counts at Emerald Stay.

📌 Hotel Operations Coordinator - Remote, Spanish Speaking (Madrid)
🏢 Emerald Stay
📍 Madrid