Do you have hands-on experience with Microsoft Intune? At isolutions, we are passionate about digital transformation and building modern workplace environments within the Microsoft ecosystem. For one of our largest clients, a well-known Swiss company in the mobility sector, we manage device administration through Microsoft Intune.
As part of our team, you will act as the 2nd Level Technical Support Specialist, working closely with the customer's IT team and their 1st Level Support. We achieve high-quality standards by collaborating closely, sharing knowledge, and solving challenging cases together as a team.
You take over Intune-related incidents from the customer's 1st Level Support, analyze them systematically, and resolve them efficiently.
You troubleshoot issues related to Enrollment, Windows Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment and Updates.
You manage and support Windows devices and, depending on the environment, mobile devices (iOS and Android) through Intune.
You investigate issues using Intune reports, device logs, and Microsoft Entra ID sign-in logs. You work closely with the customer's IT team and escalate issues to Engineering when necessary.
You document solutions clearly, maintain the knowledge base, and provide feedback to the customer's 1st Level Support team to help resolve future incidents faster.
Several years of experience in IT Support,



ideally including escalated incidents within a Microsoft environment.
Hands?on experience with Microsoft Intune, including Enrollment, Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment.
Strong foundational knowledge of Microsoft 365 and cloud services, particularly Microsoft Entra ID, with a solid understanding of groups, licenses, and Conditional Access.
Excellent knowledge of Windows 10 and Windows 11.
Basic PowerShell skills are a plus.
Experience with iOS/Android device management, Microsoft Defender for Endpoint, or Win32 app packaging is an advantage.
Certifications such as MD-102 or ITIL 4 Foundation are welcome, or you're willing to earn them with our support.
German language skills at native or business?Good English skills are required. French or Italian is a plus.
Permanent contract with an interesting fringe benefits package.
Adaptable working hours and a hybrid setup in Barcelona or remote from anywhere in Spain, designed around your needs for an optimal work-life balance.
Personalized career development plan tailored to your professional goals, with access to a yearly training budget.
Extra vacation for a good cause: dedicated to Corporate Social Responsibility.
Unforgettable team and business events, such as sailing, wine tasting, ski trips, office parties, an annual trip to Switzerland and more.

📌 Technical Support Specialist - German/English Speaking (Madrid)
🏢 Isolutions
📍 Madrid