About UsKimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca.

A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected.

He initiated a new boutique hotel standard and environment where people could connect, from the heart.

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests.

As Reservations agent you will be responsible for helping our guests with their individual reservations as well as advising them on the best option for their needs, also you will support them with any issue that they have.Follow up on small party groups (9 rooms or less)



and make sure they are guaranteedHandle group rooming lists with the supervision of the Sales DepartmentFollow up on any possible fraudulent reservation that may impact the revenue performanceEnsure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintainedMake sure deposits and cancellation fees are handle and done by the Front Desk TeamEnsures reservation accuracy (segment, channel, routings, traces, etc)Handle no shows and control non-guaranteed reservationsProvide personalized and attentive guest service, attending and adapting to the guest's requests and needs as well as providing all necessary information about the hotel facilities and destination.What we need from youBachelor's degree in hospitality or related field.Must be fluent in local language and English.

German and other languages will be highly valuable.Opera Cloud knowledge will be highly valuable.Training programmes and access to IHG's training tool.

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📌 RESERVATIONS AGENT WITH GERMAN (Madrid)
🏢 Kimpton
📍 Madrid