Health can't wait

.

But that's exactly how healthcare works today. Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's the healthcare system itself that needs to work for everyone, in a sustainable way.

new standard in prevention insurance.

Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

general leading company, with a

The Operations Community's core responsibilities is to deliver at scale our insurance and health services : we

As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting!

Operations Coordinators who deliver those on a daily basis while improving them

.

insurance or healthcare services

.

The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) .

Run our Insurance or Health services processes

- and monitoring

performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)

Contributing to the definition & owning the best monitoring scheme

to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers

participating in the negotiation rounds, daily communication to ensure business continuity

Performing controls





on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)

Escalating feedback, helping to prioritise and supporting initiatives

to make our processes and services more delightful and efficient

Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time)

. Our Operations Coordinators or Ops Runners are organized in pools (3-7 runners) who are collectively responsible for running their scope. You maintain smooth relationships with our psychologists, ensure therapy demand matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc).

We provide a best-in-class claims experience, including our own optic care service. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy.

Depending on Alan needs (and personal interests), an Operations Coordinator will join in a pool and can change and explore new scopes after some time. processes and services





especially for companies during the scale up stage or in industrial/logistic industries

Support

functions (Customer Support, People Operations etc)

facing Commercial experience, e.g. account manager or Customer Success

such as Social Media, Internal/ External Communications

Analytics skills, to be able to dive into our data

with exceptional follow-up skills, with

in English as well as in French

happy, efficient and spend only high-quality time

Generous equity packages complement your base salary, for permanent contracts only.

Flexible Office

. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you're the happiest.

Flexible vacation policy and flexible working hours

. Delightful healthcare insurance:

Extremely comprehensive health insurance - 100% for you and your children, ******% for partners depending on your country (permanent contracts only).

Learning & Training opportunities

. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

Personal growth through coaching

: At Alan, coaching isn't just a perk - it's core to who we are. Learn more about our coaching culture.

Extended parental leave for all new parents, for permanent contracts only.

If you identify yourself as a woman

: Did you know that research shows women often apply only when meeting 100% of requirements?

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

Please note that we don't sponsor Visas for the operations coordinator role.

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📌 Operations Support Specialist (Work from Home) (Granada)
🏢 Alan
📍 Granada