Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating seamless professional transitions, ensuring that every candidate finds their ideal role within the dynamic Customer Support Services industry.
Job Overview
We are currently seeking a motivated professional for the Customer Representative (Swedish-speaking) - On-Site SP02 position in Spain. This is an exceptional opportunity to advance your career within the Customer Support Services sector while enjoying a vibrant lifestyle in sunny Malaga, one of the most sought-after destinations for jobs in Spain.
Key Responsibilities
- Manage incoming and outgoing interactions with eCommerce clients via telephone and live chat.
- Provide expert assistance regarding orders, product inquiries, shipping, and active promotions.
- Maintain high service standards to ensure consistent customer satisfaction.
- Process store-related inquiries and document interactions accurately within our Customer Relationship Management (CRM) system.
- Expand your service scope to include social media and email communication as you gain experience.
- Collaborate within a high-performance team to identify and implement service improvements.
- Deliver exceptional customer experiences, fostering loyalty and resolving complex issues with professionalism.
Requirements
- Native or fluent Swedish (spoken and written).
- Strong proficiency in English to communicate within our international team environment.
- Excellent interpersonal skills and a passion for delivering superior Customer Support Services.
- Ability to navigate digital tools and CRM systems efficiently.
- Positive, solution-oriented mindset suited for a fast-paced work environment.
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
- Professional growth opportunities within a general BPO leader.
Life in Spain
Securing one of our Swedish-speaking jobs means embracing the vibrant culture and Mediterranean climate of Spain. Whether you are walking along the historic streets of Malaga or enjoying the local cuisine, living in Spain offers an unparalleled quality of life that balances career ambition with a relaxed coastal lifestyle.
Relocating to Spain is made effortless through our comprehensive support services. By choosing this Customer Representative (Swedish-speaking) - On-Site SP02 position in Spain, you join a welcoming expat community, ensuring your transition to life in Spain is smooth, rewarding, and truly memorable.
How to Apply
If you are ready to take the next step in your career and join a leading firm in the Customer Support Services industry, we invite you to apply now. Our team at Mercier Consultancy Group looks forward to reviewing your application and helping you start your journey in Spain.
📌 Customer Representative (Swedish-speaking) - On-Site– Work In Malaga, Spain (Málaga)
🏢 Mercier Consultancy
📍 Málaga
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