Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions. ? Ready to take your career to sunny Madrid? ☀️ We’re looking for a Customer Service Agent to assist our French clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experience ?✨ ? Responsiblities
• ?Answer incoming calls and emails from customers, partners, and suppliers.
• ?Provide advice, guidance, and solutions for customer queries and incidents.
• ?Keep customers informed about coverage, claim status, and resolutions.
• ?️Make follow-up calls on claims and collections.
• ?Apply cross-selling and retention techniques where applicable.
• ?Record all relevant data accurately in our systems. ? Skills & Abilities
• Customer-oriented and empathetic ?
• Excellent communication (verbal & written)
• Results-driven and proactive ?
• Strong problem-solving and analytical skills
• Active listening and adaptability




• Tolerance to stress and perseverance ? ✅ Requirements
• ?️ Fluent in French (both mandatory), knowledge of English and Spanish is a plus
• ??1 year in customer service preferred
• ? Strong communicator – verbal & written
• ? Basic computer skills (MS Office)
• ? Detail-oriented, adaptable & stress-resistant
• ? Great listener, problem-solver & multitasker
• ?Customer-first attitude ? Education & Technical Skills
• Secondary Education ?
• Telephone excellence ☎️
• Complaint handling and customer communication ?
• Active listening and computer literacy ?? ?

What we offer
• ? 100% remote or hybrid setup (if you live in Madrid)
• ? Competitive salary + performance bonuses
• ?️ Meal vouchers
• ? 26 + 7 vacation days per year
• ? All equipment provided (laptop, headset, HDMI/USB adapter)
• ? Private health insurance after 1 year
• ? Ongoing training and wellbeing activities
• ?️ Free employee policy + support programs ? Location 100% Remote (or hybrid if based in Madrid) #remote #customerservice #madrid #french

📌 French Remote Customer Service Agent in Madrid (Valencia)
🏢 Recruit4Work
📍 Valencia