Business Solutions Analyst IIIApplylocations: Madrid, Spain: London, United Kingdomtime type: If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. This role will sit within the Global Data and Technology Solutions (GDATS) organization in World Courier and is a key member of the Architecture and Analysis team. We’re re-imagining IT — not as a support function, but as a strategic partner to the World Courier business. The Business Solutions Analyst owns the integrity of the problem, the human and the evidence, together. You translate ambiguous business intent into a structured, evidenced, decision-ready understanding the team can build against.
As such, you play a critical role in shaping and defining technology initiatives that support integral specialty logistics operations, working at the intersection of business, product, and engineering. You will leverage modern analysis techniques, including AI-assisted tooling, to accelerate insight generation, strengthen requirements quality, and improve delivery outcomes. Strong analysis and clear articulation of business needs are essential to ensuring technology investments deliver meaningful outcomes. This role ensures that business problems are translated into actionable, high-quality solutions through structured analysis, clear requirements, and user-centered design. By combining process thinking, design artifacts, and AI-enabled insights, the Business Solutions Analyst helps drive better decisions, faster delivery, and improved customer and operational experiences. What you’ll do*Frame problems and turn them into decision-ready understanding*
* Partner with business stakeholders, product teams, architects, and engineers to understand objectives, challenges, and opportunities




* Facilitate structured requirements gathering using workshops as well as modern techniques, including AI-assisted analysis and synthesis
* Create clear, testable user stories, acceptance criteria, and supporting documentation aligned to product delivery*Define and document end-to-end business processes*
* Develop current-state and future-state process flows using appropriate methodologies (e.g., BPMN, swimlanes)
* Analyze processes to identify inefficiencies, risks, and opportunities for optimization
* Ensure alignment between process design, system capabilities, data flow, and operational realities*Design user-centered solutions*
* Create wireframes, mockups, and high-quality clickable prototypes to visualize and validate solution concepts with real users and stakeholders
* Collaborate with UX/UI and product teams to ensure designs meet user needs and business goals
* Facilitate stakeholder walkthroughs and validation of proposed designs*Enable high-quality delivery*
* Act as a liaison between business and technology teams, ensuring shared understanding throughout the delivery lifecycle
* Support backlog creation, refinement, and prioritization within agile delivery models
* Work closely with engineering and testing teams to ensure requirements are well understood, complete, and testable*Leverage AI and modern tools to enhance analysis*
* Use AI-powered tools to accelerate requirements gathering,



identify patterns, and generate insights
* Improve the quality and speed of documentation, analysis, and decision-making through automation and intelligent tooling
* Continuously explore new techniques to improve analysis effectiveness and delivery outcomes, such as orchestrating governed AI agents for research synthesis and journey mapping*Drive continuous improvement*
* Identify opportunities to improve business processes, tools, and ways of working
* Promote best practices in business analysis, documentation, and stakeholder engagement, including mentorship of level I analysts.
* Contribute to the evolution of the Architecture and Analysis capability within GDATS.What we’re looking forYou are a highly capable Business Analyst who combines strong analytical thinking with practical delivery experience. You are equally comfortable engaging with business stakeholders, shaping ideas, and working with technical teams and automated agents to deliver solutions. You bring structure, clarity, and creativity to problem-solving and are excited by the opportunity to modernize how analysis is performed—including the use of AI and design-led approaches.*You’ll thrive in our team if you:***
* Are naturally curious and ask thoughtful, insightful questions
* Communicate clearly and confidently across both business and technical audiences
* Are comfortable working in ambiguity and helping bring structure to complex problems
* Work autonomously, taking ownership and driving outcomes, not just outputs
* Embrace modern tools and approaches, including AI-enabled analysis and design thinking, while working alongside AI agents
* Work collaboratively and build strong relationships across teams and geographies*

📌 Un/a Business Analyst (Madrid)
🏢 World Courier
📍 Madrid