IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our general business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future. Support end-user equipment and your building’s IT infrastructure Help with key network projects, like the IT setup of new Amazon buildings Suggest new processes that improve the way Amazon uses IT in its operational sites Train and mentor IT technicians As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow. Ops Tech Solutions (OTS)



is the field IT organization responsible for first level troubleshoot of IT issues in our FCs, distribution centers and other sites. Bachelor's degree in computer science, engineering, mathematics or equivalent Experience troubleshooting issues and root cause analysis Experience working in complex IT environments or equivalent Experience working in data centers or critical infrastructure Knowledge of IP networking fundamentals and extensive experience in the application of IP protocols Experience in software development and delivery Experience in network and operating system support Speak, write, and read fluently in Spanish and English at C1 level or above Valid EU driver's license certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification Experience in Network protocols like DNS/DHCP/TCP, or experience in software development and experience in managing and troublshooting network Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

📌 IT Support Engineer, IT Ops (San Fernando de Henares)
🏢 Amazon
📍 San Fernando de Henares