Die Position Senior Business Product Owner AI & Knowledge Management The Role The Senior Business Product Owner (Sr BPO) delivers scalable, high-impact solutions and automated processes for global customer service. The Sr BPO steers agile teams, aligns stakeholders, and drives adoption to deliver business value. As Sr BPO AI & Knowledge Management you are responsible for advanced Service Knowledge Management solutions, centered around AI and AI-ready data pipelines. This role requires a blend of technological expertise and functional judgment to meet quality goals and the service community’s needs. Field experience in the Roche Diagnostics service business, or a comparable environment, is a major plus. Product Strategy & Roadmap: Own the end-to-end product vision, translating field-user needs and business priorities into a strategic digital roadmap. Architect scalable general use cases and identify automation opportunities to streamline technical service operations. Data Strategy: Ensure data compliance, design platform-specific governance, and align with overarching standards. Lifecycle & Delivery Management: Manage the complete product lifecycle from concept to deployment, ensuring on-time delivery while managing cross-program dependencies and risks. Agile Team Leadership: Guide, mentor, and align multiple agile squads
- including IT Solution Owners, Product Designers, and developers
- toward successful delivery.



Partner with senior business leaders to align product strategies with corporate goals, and collaborate with IT/Architecture teams to ensure technical scalability. Master’s degree in STEM or Economics / Business Administration, or equivalent experience; exhibiting excellence and fluidity on the intersection of business and technology. 5-10 years work experience in a high-tech, engineering, or service-oriented business. Understanding of global field operations and service workflows is a distinct advantage. RAG architectures, prompt engineering, vector databases, and AI-ready data pipelines) with a strong capacity for the functional, content-driven dimension, effectively translating technical capabilities into high-impact solutions for the service user community. Expert at architecting scalable global workflows and driving digital automation, with end-to-end delivery of solutions from concept to global rollout and user adoption. Agile Team Steering: Proven experience leading and aligning multiple cross-functional agile squads. Strong ability to bridge the gap between senior business executives and IT/Architecture teams. Skilled at building data-driven business cases, defining KPIs, and maximizing product ROI. If you are passionate about technology-driven business transformation, we’d love to hear from you Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt.

📌 Senior Business Product Owner AI (España)
🏢 Roche Holding
📍 España