The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR's ProAV solutions across the South Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The idóneo candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design.

This is a remote-based position requiring up to 60% travel throughout the region.

KEY RESPONSIBILITIES

Customer Onboarding & Technical Training

- Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations

- Collaborate with the South Central Sales Territory Manager to ensure successful deployments

- Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration

- Develop customized training materials, system designs, and internal/external knowledge base documentation

- Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments

Professional Services & Field Engineering

- Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues

- Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics

- Support commissioning of AV-over-IP systems to ensure stable production performance

- Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking





Pre-Sales Engineering & Business Expansion

- Support Sales, Business Development, and Channel teams with technical scoping and solution design

- Conduct on-site and virtual product demonstrations

- Assist in Bill of Materials (BOM) creation and system architecture design

- Provide competitive analysis and technical positioning

- Contribute technical expertise to expand NETGEAR's ProAV presence in the U.S. market

Internal Tools & Documentation Development

- Develop and maintain internal scripts, configuration tools, and deployment utilities

- Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing

- Author best practice guides, training materials, and knowledge base documentation

Industry Representation & Events

- Represent NETGEAR at U.S. industry conferences and partner events

- Deliver technical workshops and presentations

- Provide advanced AV-over-IP education and roadmap overviews

- Support event-based network deployments and multi-vendor interoperability demonstrations

QUALIFICATIONS

- Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles

- Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development

- Strong understanding of routing and switching fundamentals

- Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks

- Field experience troubleshooting complex AV-over-IP systems

- Independent lab development and advanced technical self-study

Preferred Qualificat

📌 Remote Sr. Systems Engineer, ProAV (San Isidro)
🏢 Netgear
📍 San Isidro