CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

The Support Systems Engineer plays a key role in implementing, configuring, and supporting multiple CareDx software platforms and HL7 interfaces. This role ensures system reliability, performance, and seamless customer experience within defined budgets and timelines.

Responsibilities:

Technical Support & Implementation

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- Deploy, configure, and support CareDx software, including transplant, medication, and patient management platforms.

- Troubleshoot and resolve issues related to operating systems, databases (SQL, Oracle),



and application interfaces.

- Support and maintain HL7 interfaces, including custom filtering and performance monitoring.

- Assist with remote connectivity setup and VPN configurations for customer sites.

- Ensure compliance with SLAs while managing ticket queues and project timelines.

Customer Engagement & Documentation

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- Advise customers on software and hardware requirements before deployment.

- Provide ongoing support with a strong focus on customer service and follow-up.

- Document processes, configurations, and troubleshooting steps for internal and external use.

Collaboration & Continuous Improvement

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- Work independently to execute implementation plans and resolve technical issues.

- Coordinate with cross-functional teams to optimize system performance.

- Stay up to date with emerging technologies to improve deployment and support processes.

Qualifications & Experience:

📌 Remote Support Systems Engineer (Santa Cruz de Tenerife)
🏢 Caredx
📍 Santa Cruz de Tenerife